Recorded Webinar: Delivering Consistent Service Across Different Channels

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One of the biggest gripes that customers have is the inconsistency of service across channels. From the website, to web chat, emails to phone calls, customers frequently get different information from different channels.

In this webinar we look at how to be more consistent across all of your channels.

Topics Discussed

  • Omni Channel customer support
  • Different channels – phone calls, emails, web chats, social media, sms and video
  • Knowledge Bases
  • Joining up the Customer Experience
  • Linking the website to the Contact Centre
  • How customers can avoid repeating information
  • Switching channels for one issue
  • Joining together Customer Records
  • The use of technology
  • Top tips from the audience

Panellists

Simon Foot - Headshot
Simon Foot
Ember Services

Mike Murphy - Headshot
Mike Murphy
Genesys

Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 2nd May 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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