One of the biggest gripes that customers have is the inconsistency of service across channels. From the website, to web chat, emails to phone calls, customers frequently get different information from different channels.
In this webinar we look at how to be more consistent across all of your channels.
Topics Discussed
- Omni Channel customer support
- Different channels – phone calls, emails, web chats, social media, sms and video
- Knowledge Bases
- Joining up the Customer Experience
- Linking the website to the Contact Centre
- How customers can avoid repeating information
- Switching channels for one issue
- Joining together Customer Records
- The use of technology
- Top tips from the audience
Panellists
Simon Foot
Ember Services
Mike Murphy
Genesys
Rachael Trickey
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
