In this webinar we look at how to be more consistent across all of your channels.
Topics Discussed
- Omni Channel customer support
- Different channels - phone calls, emails, web chats, social media, sms and video
- Knowledge Bases
- Joining up the Customer Experience
- Linking the website to the Contact Centre
- How customers can avoid repeating information
- Switching channels for one issue
- Joining together Customer Records
- The use of technology
- Top tips from the audience
Panellists

Simon Foot
Ember Services

Mike Murphy
Genesys

Rachael Trickey
Call Centre Helper
