Recorded Webinar: Delivering Consistent Service Across Different Channels Related Articles How Do I… Achieve Consistency Across Different Channels? Why Do Different Agents Have Different Average Handle Times (AHT)? Why Is Omnichannel Customer Service Important? Different Contact Channels and Their Benefits 963 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Video Solutions One of the biggest gripes that customers have is the inconsistency of service across channels. From the website, to web chat, emails to phone calls, customers frequently get different information from different channels. In this webinar we look at how to be more consistent across all of your channels. Topics Discussed Omni Channel customer support Different channels – phone calls, emails, web chats, social media, sms and video Knowledge Bases Joining up the Customer Experience Linking the website to the Contact Centre How customers can avoid repeating information Switching channels for one issue Joining together Customer Records The use of technology Top tips from the audience Panellists Simon Foot Ember Services Mike Murphy Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 2nd May 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Video Solutions Recommended Articles How Do I… Achieve Consistency Across Different Channels? Why Do Different Agents Have Different Average Handle Times (AHT)? Why Is Omnichannel Customer Service Important? Different Contact Channels and Their Benefits Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter