Recorded Webinar: Delivering Consistent Service Across Different Channels


One of the biggest gripes that customers have is the inconsistency of service across channels. From the website, to web chat, emails to phone calls, customers frequently get different information from different channels.

In this webinar we look at how to be more consistent across all of your channels.

Topics Discussed

  • Omni Channel customer support
  • Different channels - phone calls, emails, web chats, social media, sms and video
  • Knowledge Bases
  • Joining up the Customer Experience
  • Linking the website to the Contact Centre
  • How customers can avoid repeating information
  • Switching channels for one issue
  • Joining together Customer Records
  • The use of technology
  • Top tips from the audience

Panellists

Simon Foot- Headshot
Simon Foot
Ember Services
Mike Murphy- Headshot
Mike Murphy
Genesys
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.