Recorded Webinar: How to Reduce Inbound Call Volumes Related Articles 12 Top Tips to Reduce Inbound Call Volumes Call Centre Forecasting Methods: How to Forecast Workload Does Self-Service Really Reduce Call Volumes? Recorded Webinar: Key Areas to Reduce Customer Effort 1,177 Filed under - Recorded Call Centre and Customer Experience Webinars, Jacada, Phil Anderson Despite the investment in self-service solutions, organisations still experience high call volume. In fact, statistics show that about 82% of customer interactions are still ending up in the contact centre. The problem? Consumers are bypassing the digital self-service solutions and opting to call instead. In this webinar we look at how to drive adoption of your self-service assets to lower inbound call volume. We’ll explore how to drive voice callers into digital channels. Topics Discussed Driving self-service adoption Increasing call containment Providing an effortless and personal customer experience Voice and digital channels Natural Language with traditional flow driven approaches Agent Desktop Automation Top Tips from the audience Panellists Phil Anderson The Forum Rich Garrett Jacada Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Jacada Author: Rachael Trickey Published On: 2nd Nov 2017 - Last modified: 24th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Jacada, Phil Anderson Recommended Articles 12 Top Tips to Reduce Inbound Call Volumes Call Centre Forecasting Methods: How to Forecast Workload Does Self-Service Really Reduce Call Volumes? Recorded Webinar: Key Areas to Reduce Customer Effort Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter