Webinar: How to Reduce Inbound Call Volumes
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Despite the investment in self-service solutions, organisations still experience high call volume. In fact, statistics show that about 82% of customer interactions are still ending up in the contact centre. The problem? Consumers are bypassing the digital self-service solutions and opting to call instead.
In this webinar we will be looking at how to drive adoption of your self-service assets to lower inbound call volume. We’ll explore how to drive voice callers into digital channels.
Being an interactive webinar, you will also have the opportunity to share tips and ask questions to the panel and other attendees. We will also run an interactive chat room during the webinar.
- Phil Anderson – The Forum
- Rich Garrett – Jacada
- Jonty Pearce – Call Centre Helper
Topics to be discussed
- Driving self-service adoption
- Increasing call containment
- Providing an effortless and personal customer experience
- Voice and digital channels
- Natural Language with traditional flow driven approaches
- Agent Desktop Automation
- Top Tips from the audience
You won't want to miss this exciting webinar. Click here to register
This webinar is held at 1pm UK time, 2pm in Paris, 3pm in South Africa and 8am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.