Recorded Webinar: How to Reduce Inbound Call Volumes



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Despite the investment in self-service solutions, organisations still experience high call volume. In fact, statistics show that about 82% of customer interactions are still ending up in the contact centre. The problem? Consumers are bypassing the digital self-service solutions and opting to call instead.

In this webinar we look at how to drive adoption of your self-service assets to lower inbound call volume. We'll explore how to drive voice callers into digital channels.

Topics Discussed

  • Driving self-service adoption
  • Increasing call containment
  • Providing an effortless and personal customer experience
  • Voice and digital channels
  • Natural Language with traditional flow driven approaches
  • Agent Desktop Automation
  • Top Tips from the audience

Panellists

Phil Anderson- Headshot
Phil Anderson
The Forum
Rich Garrett- Headshot
Rich Garrett
Jacada
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Jacada


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