In this webinar we look at how to drive adoption of your self-service assets to lower inbound call volume. We'll explore how to drive voice callers into digital channels.
Topics Discussed
- Driving self-service adoption
- Increasing call containment
- Providing an effortless and personal customer experience
- Voice and digital channels
- Natural Language with traditional flow driven approaches
- Agent Desktop Automation
- Top Tips from the audience
Panellists

Phil Anderson
The Forum

Rich Garrett
Jacada

Jonty Pearce
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Jacada