Recorded Webinar: Knowledge Management and the Contact Centre Related Articles What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid 14 Practical Techniques to Improve Knowledge Management 10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes) An Introduction to Call Centre Knowledge Base Software 1,109 Filed under - Recorded Call Centre and Customer Experience Webinars, 8x8, Peter Massey Knowledge doesn’t simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information. In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system. Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre. Topics Discussed Introducing a Knowledge Management system How Knowledge Management can improve customer service Providing a consistent customer experience How to support advisors Keeping the system updated The cost savings and other benefits Top Tips from the audience Panellists Peter Massey Budd David Rowlands 8×8 Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by 8×8 Author: Rachael Trickey Published On: 26th Nov 2017 - Last modified: 27th Nov 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, 8x8, Peter Massey Recommended Articles What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid 14 Practical Techniques to Improve Knowledge Management 10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes) An Introduction to Call Centre Knowledge Base Software Related Reports Guide: Contact Center Buyer's Guide Report: 2030 Customer Experience Vision eBook: Embracing eXperience Communications as a Service (XCaaS) eBook: The Real Costs of Doing Nothing Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter