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Knowledge doesn't simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information.
In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.
Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre.
Topics Discussed
Introducing a Knowledge Management system
How Knowledge Management can improve customer service
Providing a consistent customer experience
How to support advisors
Keeping the system updated
The cost savings and other benefits
Top Tips from the audience
Panellists
Peter Massey
Budd
David Rowlands
8x8
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by 8x8
This webinar was brought to you by Call Centre Helper and is sponsored by 8x8
