Recorded Webinar: Knowledge Management and the Contact Centre


1,100

Knowledge doesn’t simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information.

In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.

Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre.

Topics Discussed

  • Introducing a Knowledge Management system
  • How Knowledge Management can improve customer service
  • Providing a consistent customer experience
  • How to support advisors
  • Keeping the system updated
  • The cost savings and other benefits
  • Top Tips from the audience

Panellists

Peter Massey - Headshot
Peter Massey
Budd
David Rowlands - Headshot
David Rowlands
8×8
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 26th Nov 2017 - Last modified: 27th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

A picture of the computer as book knowledge base concept
What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid
14 Practical Techniques to Improve Knowledge Management
10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes)