Filed under - Recorded Call Centre and Customer Experience Webinars, 8x8
In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.
Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre.
- Introducing a Knowledge Management system
- How Knowledge Management can improve customer service
- Providing a consistent customer experience
- How to support advisors
- Keeping the system updated
- The cost savings and other benefits
- Top Tips from the audience
Call Centre Helper