Recorded Webinar: Knowledge Management and the Contact Centre

Knowledge doesn't simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information.

In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.

Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre.

Topics Discussed

• Introducing a Knowledge Management system
• How Knowledge Management can improve customer service
• Providing a consistent customer experience

• How to support advisors
• Keeping the system updated
• The cost savings and other benefits
• Top Tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by 8x8