Recorded Webinar : Performance Management Tools


In this webinar we will look at the best tools to use for Performance Management.

From spreadsheets to call and screen recording, from speech analytics to multi channel integration analytics.

We look at all of the best performance management tools.

Topics Discussed

  • Performance Management Tools
  • Using spreadsheets
  • Call recording
  • Screen recording
  • Speech analytics
  • Multi-channel real-time analytics
  • Automation tools and reporting
  • Hints and tips from the audience


Chris Rainsforth - Headshot
Chris Rainsforth
The Forum
Jeremy Payne - Headshot
Enghouse Interactive
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
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