Recorded Webinar : Performance Management Tools

In this webinar we will look at the best tools to use for Performance Management.

From spreadsheets to call and screen recording, from speech analytics to multi channel integration analytics.

We look at all of the best performance management tools.

Topics Discussed

  • Performance Management Tools
  • Using spreadsheets
  • Call recording
  • Screen recording
  • Speech analytics
  • Multi-channel real-time analytics
  • Automation tools and reporting
  • Hints and tips from the audience


Chris Rainsforth- Headshot
Chris Rainsforth
The Forum
Jeremy Payne- Headshot
Jeremy Payne
Enghouse Interactive
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Enghouse Interactive

Recommended Articles

A picture of a performance management mind-map
A Checklist for Implementing… Performance Management Tools
11 Mistakes to Avoid... Performance Management Tools
How to Improve Contact Centre Performance With Quality Tools
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.