From spreadsheets to call and screen recording, from speech analytics to multi channel integration analytics.
We look at all of the best performance management tools.
Topics Discussed
- Performance Management Tools
- Using spreadsheets
- Call recording
- Screen recording
- Speech analytics
- Multi-channel real-time analytics
- Automation tools and reporting
- Hints and tips from the audience
Panellists

Chris Rainsforth
The Forum

Jeremy Payne
Enghouse Interactive

Jonty Pearce
Call Centre Helper
