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In this webinar we will look at the best tools to use for Performance Management. From spreadsheets to call and screen recording, from speech analytics to multi channel integration analytics. We look at all of the best performance management tools.
- Chris Rainsforth – The Forum
- Jeremy Payne – Enghouse Interactive
- Rachael Boynton – Call Centre Helper
Topics to be discussed
- Performance Management Tools
- Using spreadsheets
- Call recording
- Screen recording
- Speech analytics
- Multi-channel real-time analytics
- Automation tools and reporting
- Hints and tips from the audience
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This webinar is held at 10.30 am UK time, 11.30 am in Paris, 11.30 am in South Africa and 5.30 am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.