Recorded Webinar: Latest Trends in Performance Management and Quality

Performance Management has transformed in recent years. In this webinar, we look at the latest trends in Performance Management and Quality.

Topics Discussed

Performance Management

Driving up Quality Scores

Scoring Email and Webchats

Customer Satisfaction Surveys

Outbound Quality

Spotting potential opportunities to improve productivity

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Ultracomms