Recorded Webinar: Latest Trends in Performance Management and Quality Related Articles Mastering Contact Centre Quality Assurance 30 Tips to Improve Your Call Quality Monitoring Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) 1,138 Filed under - Recorded Call Centre and Customer Experience Webinars, Dougie Cameron, Performance Management, Quality, Trends, Ultra Performance Management has transformed in recent years. In this webinar, we look at the latest trends in Performance Management and Quality. Topics Discussed Performance Management Driving up Quality Scores Scoring Email and Webchats Customer Satisfaction Surveys Outbound Quality Spotting potential opportunities to improve productivity Top tips from the audience Panellists Dougie Cameron Addzest Consulting Justin Hamilton-Martin Ultra Communications Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Ultracomms Author: Megan Jones Published On: 20th May 2015 - Last modified: 28th Feb 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Dougie Cameron, Performance Management, Quality, Trends, Ultra Recommended Articles Mastering Contact Centre Quality Assurance 30 Tips to Improve Your Call Quality Monitoring Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019) Related Reports Guide: 120 Day Roadmap to Auto QA ROI eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter