Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Latest Trends in Performance Management and Quality

Published On: 20th May 2015 10:16

Performance Management has transformed in recent years.

In this webinar, we look at the latest trends in Performance Management and Quality.

Topics Discussed

Performance Management

Driving up Quality Scores

Scoring Email and Webchats

Customer Satisfaction Surveys

Outbound Quality

Spotting potential opportunities to improve productivity

Top tips from the audience

Panellists

Dougie Cameron

Addzest Consulting

Justin Hamilton-Martin

Ultra Communications

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: Latest Trends in Performance Management and Quality

Topics Discussed

Panellists

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