Recorded Webinar: Latest Trends in Performance Management and Quality


Performance Management has transformed in recent years. In this webinar, we look at the latest trends in Performance Management and Quality.

Topics Discussed

  • Performance Management
  • Driving up Quality Scores
  • Scoring Email and Webchats
  • Customer Satisfaction Surveys
  • Outbound Quality
  • Spotting potential opportunities to improve productivity
  • Top tips from the audience
  • Panellists

    Dougie Cameron- Headshot
    Dougie Cameron
    Addzest Consulting
    Justin Hamilton-Martin- Headshot
    Justin Hamilton-Martin
    Ultra Communications
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Ultracomms


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