Recorded Webinar: Latest Trends in Performance Management and Quality


Performance Management has transformed in recent years.

In this webinar, we look at the latest trends in Performance Management and Quality.

Topics Discussed

  • Performance Management
  • Driving up Quality Scores
  • Scoring Email and Webchats
  • Customer Satisfaction Surveys
  • Outbound Quality
  • Spotting potential opportunities to improve productivity
  • Top tips from the audience
  • Panellists

    Dougie Cameron - Headshot
    Dougie Cameron
    Addzest Consulting

    Justin Hamilton-Martin - Headshot
    Justin Hamilton-Martin
    Ultra Communications

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 20th May 2015 - Last modified: 28th Feb 2024
    Read more about - Recorded Call Centre and Customer Experience Webinars, , , , ,

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