Recorded Webinar: Latest Trends in Performance Management


In this webinar we explore the latest trends in performance management and how to improve employee engagement.

Topics Discussed

  • Performance management
  • Performance measurement
  • Employee loyalty
  • Employee motivation
  • Rewarding high-performing employees
  • KPI dashboards
  • The latest technology
  • The linkage between contact centre performance and organizational objectives


Dougie Cameron - Headshot
Dougie Cameron

Tony Clarke - Headshot
Tony Clarke

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 25th Mar 2014 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Recommended Articles

A picture of the WFM concept with wooden blocks
Workforce Management Guide
Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers
Person working on a virtual screen with charts and the words customer experience
The Latest Trends in CX Self-Service