Recorded Webinar: Latest Trends in Performance Management

In this webinar we explored the latest trends in performance management and how to improve employee engagement.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Dougie Cameron, Addzest – Performance Management for Humans

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• Tony Clarke, Aspect – Latest Trends

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• Your tips

Winning tip – (to be determined)

• Interactive Q&A – Live questions from the audience

All the tips from the audience have now been turned into an article 35 tips for successful performance management

Topics to be discussed

• Performance management
• Performance measurement
• Employee loyalty
• Employee motivation
• Rewarding high-performing employees
• The linkage between contact centre performance and organisational objectives
• KPI dashboards
• The latest technology

Original Webinar date: March 2014