Recorded Webinar: Latest Trends in Performance Management

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In this webinar we explore the latest trends in performance management and how to improve employee engagement.

Topics Discussed

  • Performance management
  • Performance measurement
  • Employee loyalty
  • Employee motivation
  • Rewarding high-performing employees
  • KPI dashboards
  • The latest technology
  • The linkage between contact centre performance and organizational objectives

Panellists

Dougie Cameron - Headshot
Dougie Cameron
addzest

Tony Clarke - Headshot
Tony Clarke
Aspect

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 25th Mar 2014 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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