Recorded Webinar: Latest Trends in Performance Management


In this webinar we explored the latest trends in performance management and how to improve employee engagement.


  • Introductions – Jonty Pearce, Call Centre Helper
  • Dougie Cameron, Addzest – Performance Management for Humans

Click here to view the slides

  • Tony Clarke, Aspect – Latest Trends

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  • Your tips

Winning tip – (to be determined)

  • Interactive Q&A – Live questions from the audience

All the tips from the audience have now been turned into an article 35 tips for successful performance management

Topics to be discussed

  • Performance management
  • Performance measurement
  • Employee loyalty
  • Employee motivation
  • Rewarding high-performing employees
  • The linkage between contact centre performance and organisational objectives
  • KPI dashboards
  • The latest technology

Original Webinar date: March 2014

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