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Thanks to AI trailblazers in recent years, we’re entering 2026 with a clearer understanding than ever before of where AI and humans really play to their strengths.
So, how are the leading contact centres using AI right now? Where can this technology truly add the most value to the customer experience? What does it take to scale AI that customers and agents can truly trust?
Join this webinar where our panel of experts will be revealing tried and tested use cases that showcase where AI really IS a game changer – and where it is still imperative to let humans take the lead.
Panellists:
- Alex Mead, Global CX Director
- Steve Blood, Five9
- Megan Jones, Call Centre Helper
What to Expect:
- Lessons learnt the hard way
- Trustworthy AI in practice
- Where humans still excel
- Next steps for contact centre leaders
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Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 5th Mar 2026 - Last modified: 6th Mar 2026
Read more about - Recorded Call Centre and Customer Experience Webinars, Alex Mead, Five9, Steve Blood
