Date: Thursday 5th March 2026 | 14:00 GMT | 9:00 EST
Location: Virtual
Thanks to AI trailblazers in recent years, we’re entering 2026 with a clearer understanding than ever before of where AI and humans really play to their strengths.
So, how are the leading contact centres using AI right now? Where can this technology truly add the most value to the customer experience? What does it take to scale AI that customers and agents can truly trust?
Join this webinar where our panel of experts will be revealing tried and tested use cases that showcase where AI really IS a game changer – and where it is still imperative to let humans take the lead.
Panellists:
- Alex Mead, Global CX Director
- Steve Blood, Five9
- Megan Jones, Call Centre Helper
What to Expect:
- Lessons learnt the hard way
- Trustworthy AI in practice
- Where humans still excel
- Next steps for contact centre leaders
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 1st Apr 2024 - Last modified: 16th Feb 2026
Read more about - Call and Contact Centre Events, Featured Webinar, Five9
