Articles - Steve Blood
Steve is currently the Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, he focuses on shaping and elevating Five9’s positioning as it expands its global leadership in customer experience.
He was most recently a Vice President and Analyst in Gartner’s Customer Service and Support team, part of the Sales & Customer Service practice. His research primarily focused on customer service and support technologies, with a specific expertise in market insights, contact centre applications, digital customer service and customer service analytics.
Prior to Gartner, he worked in product marketing at Rockwell Electronic Commerce, where he was responsible for marketing its next generation contact centre portfolio in EMEA. Before that, he also spent 10 years in the U.K. telecommunications industry in product management, sales and technical support roles for BT, Mercury Communications and NTL.
