With more than 25 years of global CX and contact centre experience, Alex Mead has received several industry awards for customer transformation initiatives & teams he has led.
He has deep experience within global Contact Centre, Operations, CX & BPO Leadership Improvement & Transformation, having led the global customer service strategy for several large global groups, both from client side, and working with several ambitious and innovative BPO providers directly.
He is expert at identifying inefficiencies in how companies operate their global contact and customer service functions, analysing customer experience issues and operational failures, and putting forward clear plans for operational improvements.
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