Alex Mead - Call Centre Helper

Connect with Alex on LinkedIn "> Alex Mead - Call Centre Helper

Alex Mead

Alex Mead, Global Customer Service Experience Leader

Alex is a Global Customer Experience, Service and Contact Centre Executive Leader with 20+ years transforming customer service, voice and digital contact centres, and CX strategy.

Connect with Alex on LinkedIn

Recent Articles Most Viewed Articles

Recorded Webinar: Why CX Leaders Are Prioritising Trust in 2026

Recorded Webinar: Why CX Leaders Are Prioritising Trust…

Can AI Really Make Customers Happier?

Can AI Really Make Customers Happier?

A Quick Guide to CX Audits

A Quick Guide to CX Audits

All Aboard! Get Your AI Journey Off to the Best Start

All Aboard! Get Your AI Journey Off to the Best Start

5 Things Creative Leaders Do Differently

5 Things Creative Leaders Do Differently

The Top 20 Webinars

The Top 20 Webinars

Using ChatGPT in Customer Service

Using ChatGPT in Customer Service

How to Get EPIC Customer Service Right

How to Get EPIC Customer Service Right

EPIC Customer Service Explained

EPIC Customer Service Explained

How to Use Personas in Customer Journey Mapping

How to Use Personas in Customer Journey Mapping

What Is Customer Centricity?

What Is Customer Centricity?

What Is a Customer Data Platform (CDP)?

What Is a Customer Data Platform (CDP)?

25 Ways to Help Simplify the Customer Journey

25 Ways to Help Simplify the Customer Journey

Stop Saying “Dear Valued Customer” – Say This Instead

Stop Saying “Dear Valued Customer” – Say This Instead

What Is the Difference Between Customer Experience and Customer Service?

What Is the Difference Between Customer Experience and…

Recorded Webinar: Making Customer Journey Mapping Easier

Recorded Webinar: Making Customer Journey Mapping Easier

Recorded Webinar: How to Simplify Customer Journeys

Recorded Webinar: How to Simplify Customer Journeys

The Difference Between Measuring Repeat Contacts and First Contact Resolution

The Difference Between Measuring Repeat Contacts and…

How to Calculate Customer Effort

How to Calculate Customer Effort

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?