Articles - Alex Mead

With more than 25 years of global CX and contact centre experience, Alex Mead has received several industry awards for customer transformation initiatives & teams he has led.

He has deep experience within global Contact Centre, Operations, CX & BPO Leadership Improvement & Transformation, having led the global customer service strategy for several large global groups, both from client side, and working with several ambitious and innovative BPO providers directly.

He is expert at identifying inefficiencies in how companies operate their global contact and customer service functions, analysing customer experience issues and operational failures, and putting forward clear plans for operational improvements.

Connect with Alex on LinkedIn

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5 Things Creative Leaders Do Differently
The Top 20 Webinars
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Using ChatGPT in Customer Service
Getting EPIC Customer Service Right Video Cover
Getting EPIC Customer Service Right
EPIC Customer Service Explained Video Cover
EPIC Customer Service Explained
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Using Personas in Customer Journey Mapping
What Is Customer Centricity?
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What Is a Customer Data Platform (CDP)?
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Stop Saying “Dear Valued Customer” – Say This Instead
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What Is the Difference Between Customer Experience and Customer Service?
Recorded Webinar: Making Customer Journey Mapping Easier
Recorded Webinar: How to Simplify Customer Journeys
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The Difference Between Measuring Repeat Contacts and First Contact Resolution
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How to Calculate Customer Effort