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Articles - Brendan Dykes

Brendan Dykes, Former Senior Director Solution at Genesys

Connect with Brendan on LinkedIn

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How to Avoid a Cloud Contact Centre Migration Shipwreck

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Make Your Customer Experience Thrive in the New Normal

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20 Customer Experience Management Tools and How They Can Help (CEM)

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What Is Exceptional Customer Service?

30 Customer Experience Trends to Watch Out For

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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

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New Research Shows That UK Consumers Are Warming Up to AI

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18 Tried and Tested Ways to Improve the Customer Experience

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3 Tips for Creating an Effortless Experience

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Mind the Gap of Customer Engagement Isolation

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Knowing the Best Time to Engage With Online Customers

How to Better Integrate Customer Service and Marketing

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5 Ways to Reduce Cart Abandonment

How to Use Artificial Intelligence to Shape the Customer Journey