What Does Hang Up the Phone Mean? Related Articles When Is It OK to Hang-Up on a Customer? Phone Greetings for Your Call Centre Definition: Contact Centre Jargon and Terminologies How to Deal With Rude Customers © Maksym Yemelyanov - Adobe Stock - 335617600 12,108 Filed under - Definitions Hang up the phone means to end or disconnect a phone call. In the old days of corded telephones, the way that you ended a call was to put the telephone handset back onto the phone base (into a part of the phone called the cradle). As time has passed and phones have become cordless phones or mobile phones, the phrase “hang up” is still applied to ending a call. Examples of use “I am going to hang up the phone now” – “I am going to end the call” “If you continue to be rude, then I am going to hang up on you” – “If you carry on being rude, then I’ll end the call” “I’ll process the order when you have hung up” – “After the call I will process the order” “She hung up on me!” – “She disconnected the call” “The caller hung up” – “The caller abandoned the call” Can a Customer Service Agent Hang Up on a Caller? The short answer is yes, but generally only in certain circumstances. For a comprehensive guide of how contact centres can end phone calls, read this article: When Is It OK to Hang Up on a Customer? Author: Robyn Coppell Published On: 4th Aug 2022 Read more about - Definitions Recommended Articles When Is It OK to Hang-Up on a Customer? Phone Greetings for Your Call Centre Contact Centre Jargon and Terminologies How to Deal With Rude Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter