What Is Rest Day Overtime (RDOT)?

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Definition: Contact Centre Jargon and Terminologies
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RDOT refers to the amount of overtime an employee works on a day that was originally scheduled to be a “rest day” or a day off.

This term is often used within BPOs.

For more contact centre definitions, read our Contact Centre Jargon and Terminologies

Author: Robyn Coppell
Reviewed by: Megan Jones

Published On: 10th May 2022 - Last modified: 12th Aug 2025
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