What Is Work at Home (WaH)? Related Articles How to Increase Work-From-Home Productivity How BYOD and WaH Allow Contact Centres to Broaden Their Hiring Pool Has Work-at-Home Really Boosted Agent Productivity? Hiring and Onboarding Work-at-Home Agents © Lana - Adobe Stock - 331443288 511 Filed under - Definitions WaH stands for work at home. It is popular for both contact centres and BPO as a way of increasing flexibility. The trend increased dramatically during the Coronavirus pandemic. It is well-suited to split shifts where staff can work during both the morning and afternoon peak periods with a long gap over the lunchtime period. This is often impractical if you have to drive to the office twice a day. A number of call centres and BPOs employ hybrid working where staff spend three days WaH and two days in the office. Author: Robyn Coppell Published On: 12th May 2022 Read more about - Definitions Recommended Articles How to Increase Work-From-Home Productivity How BYOD and WaH Allow Contact Centres to Broaden Their Hiring Pool Has Work-at-Home Really Boosted Agent Productivity? Hiring and Onboarding Work-at-Home Agents Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter