What Is Work at Home (WaH)? Related Articles Measuring the Benefits of Secure WaH & BYOD How to Increase Work-From-Home Productivity Has Work-at-Home Really Boosted Agent Productivity? The Ultimate Guide to Telecommuting and Improving Work–Life Balance © Lana - Adobe Stock - 331443288 785 Filed under - Definitions WaH stands for work at home. It is popular for both contact centres and BPO as a way of increasing flexibility. The trend increased dramatically during the Coronavirus pandemic. It is well-suited to split shifts where staff can work during both the morning and afternoon peak periods with a long gap over the lunchtime period. This is often impractical if you have to drive to the office twice a day. A number of call centres and BPOs employ hybrid working where staff spend three days WaH and two days in the office. Author: Robyn Coppell Published On: 12th May 2022 Read more about - Definitions Recommended Articles Measuring the Benefits of Secure WaH & BYOD How to Increase Work-From-Home Productivity Has Work-at-Home Really Boosted Agent Productivity? The Ultimate Guide to Telecommuting and Improving Work–Life Balance Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter