White Paper: 7 Key Steps to Achieving Customer Service Excellence in the Service Industry 126 Filed under - Archived Content, IFS Our customers are now expecting, and demanding, much more from customer service. This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service businesses can improve customer service excellence. White paper written by: IFS Customer Engagement & Service Marketing UK Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 29th Oct 2018 - Last modified: 1st Mar 2019 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter