Why Auto QA is the Future of Agent Improvement and How to Do It Right – webinar Related Articles How to Create a QA Framework for Your Call Centre What Is an Auto Dialler? 4 Ways to Incorporate Agent Recognition into Your QA Monitoring Program How to Manage Large Call Recording Platforms 106 Filed under - Archived Content, EvaluAgent With ever-increasing competition and customer demand, the modern contact centre must keep evolving to ensure it offers a positive customer experience. But when it comes to evaluating customer interactions, it can be a lengthy and manual process, meaning you don’t get a true representation of the customer service you offer. That’s where Auto QA can help. Auto QA is a sophisticated tool powered by AI that allows contact centres to gain 100% coverage across every phone call, email, live chat, and ticket. Join us on Wednesday 22 February 2023 at 3pm (GMT) where our CEO, Jaime Scott will present ‘Why Auto QA is the future of Agent Improvement and how to do it right’. Don’t miss the opportunity to discover why Auto-QA is the key to transforming your Contact Center and providing a truly positive customer experience. Author: Robyn Coppell Published On: 31st Jan 2023 - Last modified: 24th Feb 2023 Read more about - Archived Content, EvaluAgent Recommended Articles How to Create a QA Framework for Your Call Centre What Is an Auto Dialler? 4 Ways to Incorporate Agent Recognition into Your QA Monitoring Program How to Manage Large Call Recording Platforms Related Reports White Paper: Voice in a Multichannel World White Paper: Artificial Intelligence - Its Place in the Contact Center White Paper: Consumer Duty Compliance Through Effective QA The Essential Team Leader Playbook Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter