Date: 6th May 2026 | 9:00-11:00 BST | 10:00-12:00 CEST | 11:00-13:00 GST
Location: Virtual
From Insight to Impact: The Next Era of Connected CX
Customer experience leaders are under pressure to do more than manage interactions. Yet many CX systems were designed to optimize individual interactions, not continuously improve outcomes across them. Insight often remains confined to dashboards. Automation operates in silos. Improvement happens in cycles rather than in motion.
The next era of CX is defined by continuous performance. Context carries forward across interactions. Automation becomes smarter based on real outcomes. Insights trigger coordinated action across teams and systems. Every interaction builds on the last, improving resolution performance over time.
At CX Summit, Zoom will explore how leading organizations are operationalizing this shift. Through visionary perspectives, customer stories, and real-world innovation, you will see how unifying engagement, intelligence, and action enables CX leaders to simplify complexity, scale efficiently, and turn AI into measurable business impact.
Author: Zoom
Reviewed by: Jo Robinson
Published On: 31st Mar 2026
Read more about - Call and Contact Centre Events, Zoom
