Ben Neo - Call Centre Helper

Connect with Ben on LinkedIn "> Ben Neo - Call Centre Helper

Ben Neo

Ben Neo, Head of Contact Center and CX Sales EMEA, Zoom

Connect with Ben on LinkedIn

Recent Articles Most Viewed Articles

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

10 Smarter Ways to Use AI Augmentation

10 Smarter Ways to Use AI Augmentation

How to Manage QA Across Different Channels

How to Manage QA Across Different Channels

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

23 Questions to Ask When Choosing Your Next CCaaS

23 Questions to Ask When Choosing Your Next CCaaS

Are Your Virtual Agents Escalating Far Too Many Queries?

Are Your Virtual Agents Escalating Far Too Many Queries?

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

12 Amazing Things You Can Now Do With Customer Preferences

12 Amazing Things You Can Now Do With Customer Preferences

From Insight to Impact: Our Key Takeaways From Zoom CX Summit EMEA 26

From Insight to Impact: Our Key Takeaways From Zoom CX…

How to Use AI to Connect the Dots – Not Create More Silos

How to Use AI to Connect the Dots – Not Create More Silos

Where Self-Service Scheduling Tools Have the Biggest Impact

Where Self-Service Scheduling Tools Have the Biggest…

Don’t Let Tech Adoption Be an Afterthought

Don’t Let Tech Adoption Be an Afterthought

Ways to Boost Customer Loyalty in a Digital World

Ways to Boost Customer Loyalty in a Digital World

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit

Where Experience Leads, Loyalty Follows: Key Takeaways…

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?