Poll – How many applications do your agents need to help a customer?

During our webinar “How to make your agents more productive” our audience were asked “How many applications do your agents need to help a customer?”

Answers

1 – 2    14%
3 – 4    43%
5 – 6    22%
7 – 10    14%
More than 10    8%

Source: Call Centre Helper website webinar poll    Sample size – 103     Date: December 2012

Here is a link to the Webinar: How to make your agents more productive

13 Feb 2013 - Filed under Polls , agent productivity, applications

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