Recorded Webinar: Getting the Best out of The Voice of the Customer Related Articles 11 Best Practices for a Voice of the Customer Survey 6 Effective Questioning Techniques for Customer Service 25 Good Customer Feedback Examples How to Create the Best Customer Service Survey - With Examples 1,182 Filed under - Recorded Call Centre and Customer Experience Webinars, Nexidia, NICE Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers. In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used. Topics Discussed The right questions to ask in a customer survey How many questions to ask How to drive up survey completion rates Post call surveys Customer feedback technology Extracting feedback from customer comments Spotting trends in customer dis-satisfaction Top Tips from the Audience Panellists Guy Arnold Founder of ‘Sales Through Service’ and ‘Investors in Feedback’ Jonathan Wax NICE Nexidia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia Author: Rachael Trickey Published On: 30th Apr 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Nexidia, NICE Recommended Articles 11 Best Practices for a Voice of the Customer Survey 6 Effective Questioning Techniques for Customer Service 25 Good Customer Feedback Examples How to Create the Best Customer Service Survey - With Examples Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter