6 ways to brighten up your contact centre

Ever considered painting your office walls bright pink? Katie Laird from blinds.com shares her experience of working in an office that did just that.

Here are 6 great ways you can liven up your contact centre.

1. Help staff to socialise with open-plan communal areas

Design a variety of communal areas throughout the office to encourage collaboration and chance encounters for employees from all departments.

“Since every employee has their own laptop, meetings and coaching sessions can occur anywhere in the building,” said Katie. “This provides a fresh environment to keep us creative.”

2. Get your employees to choose the colours

Getting your employees to choose the paint and fabric colours is a great way to engage them with the process and reduce the stress of a complicated office move.

“By allowing every employee to feel connected to the process, we eliminated the ‘scary stuff’ and replaced it with anticipation and pride!” said Katie.

3. Personalise your office space

Personalising your office with past and present memorabilia can help to develop your company’s identity and create a sense of ownership.

“We pay homage to every office we have inhabited before,” said Katie. “This is why you’ll see street signs suspended from the ceiling marking former company addresses, and meeting rooms named after culturally significant locations (like ‘The Garage’ – named after our CEO’s garage where he designed our first company website).”

Blinds.com even reached out to a local graffiti artist (Gonzo247) to tag their walls and reinforce the ownership of their office space.

4. Don’t ignore your meeting rooms

Being creative with your meeting rooms will get people talking, and can be a great marketing and recruitment tool.

“Our visiting partners, vendors and customers are ecstatic when they come to visit,” said Katie. “In fact, we have even started hosting public office tours for other businesses and student groups due to all of the positive feedback.”

5. Improve employee engagement with interactive wall space

Creating interactive walls in your contact centre can help employees to engage with the organisation and its purpose.

A quick and simple solution is to put up a large whiteboard for employees to publicly share personal goals, projects and successes.

6. Add plants for a colourful and stress-free office

“We do love our plant life,” said Katie. “Especially how it fills our space with colour and texture.”

Plants are also thought to make people happier, reduce stress and help eliminate dust particles in the air.