Call Centre Helper^® - The Award Winning Contact Centre and CX Magazine

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Are You Embracing the Potential of Unstructured VoC Data?

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The Difference Between ChatGPT, LLMs, and Generative AI

CallMiner QA X Factor Box

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eBook: AI in Contact Centers: Myths and Ethical Concerns

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Survey - What Contact Centres Are Doing Right Now?

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eBook: The New Etiquette for Hybrid Work

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White Paper: The Contact Centre QA X Factor

Latest Industry Insights

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5 Must-Have Soft Skills for Call Centre Agents

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The Real Costs of Doing Nothing

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Beyond the Chatbot: Put AI to Work for Better CX

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AI Microlearning: Agility and Scale for Frontline Training

How can we help?

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Thu 22nd Jun 2023

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Ways to Make Working in a Contact Centre Fun

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28 Effective Ways to Build Rapport With Customers and Clients

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Are Your Team Leaders Too Busy Chasing Metrics?

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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company

Workforce Engagement Management

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What Is Workforce Engagement Management (WEM)?

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What Is Contact Centre Gamification?

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What Is Customer Loyalty?

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What Is an Employee Engagement Survey?

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Movers and Shakers

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189

Take Part in Our Survey!

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330

Quickline Communications and Makepositive Collaborate

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120

MaxContact Featured in Gartner’s Market Guide

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Top 50 Positive Words and Phrases – With Examples

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The Top 50 Words to Describe Yourself on Your CV

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Contact Centre Dashboard Excel Template

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What is the Phonetic Alphabet?

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