Agents Celebrate Customer Service Week

Agents at a contact centre in Essex have celebrated National Customer Service Week.

The Neopost contact centre – based in Romford – have celebrated National Customer Service Week 2014 by decorating their department with balloons and posters.

The team also put together a schedule of fun activities to support the event, such as “just for fun” challenges. These included a caption quiz – ‘Putting words in the mouth’ of the company’s executive – and a ’30 unique facts about us’ game, where agents were awarded prizes for guessing who said what.

“As part of our Customer Service Week celebrations, we looked at process changes to make us easier to do business with,” said Shelley Hart, Quality Control Coordinator at Neopost. “We also looked at ways of creating good rapport by challenging agents to find a unique fact about our customers.”

The end of the week, the company held a ‘Recognition Day’ where they gave awards for:

• ‘Best Customer Survey Feedback’ – Celebrating the “Voice of the Customer” being heard
• ‘Best ‘Champion’ of Customer Services week’ – the person who had been most supportive of the daily initiatives in terms of contributions
• Front Office Hero
• Back Office Hero
• Prizes for the daily challenge winners

Neopost also hosted a “Bake off”, which was judged by their Managing Director Mike Stone. Agents showed off their baking skills and the cakes were sold for their charity “Cancer Research” – raising £90 in total.