Save the Date: The Alvaria Community – Coming April 25th, 2022 Related Articles Why BPOs Are Dying and 3 Ways to Save Them What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid 5 ways to keep customer engagement up to date Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow © Mizkit - Adobe Stock - 188418551 Filed under - Contact Centre News, Alvaria Alvaria is reshaping CX. We work hard every day to help our customers improve employee experience and in turn, improve customer experience. But we also want to improve the experience our customers have with us every day. Online communities are one of the most effective ways for brands, consumers, employees and individuals within specific industries to engage and learn with each other. And this is why we’re introducing the Alvaria Community. Market research firm GWI reports that 76% of internet users participate in online communities. And this isn’t new. All the way back in the 90’s the notion of community was the heart of the World Wide Web. Our full-featured community is not social media (speaking of social media, follow us on LinkedIn and Twitter). The new Alvaria Community will empower Alvaria users with more knowledge, self-service options, real-time access to peer-to-peer collaboration, product release information and more. The community will offer 24/7/365 availability with elevated search features allowing users to find answers faster. Our knowledge base is searchable and filterable with more than 5,000 solutions to common product and solution questions. Users can collaborate with others by asking questions, answering questions to share experiences, and contributing feedback and tips that inspire. Plus, the community will keep users informed on products, solutions and organizational news and announcements. In addition to these great features, it’s important to note we heard from customers that there were opportunities to improve the technical support experience and the community will include advanced features for getting the fastest technical support from the Alvaria Customer Care team including: Searching the knowledge base for solutions Simplified process and form Guided tour of how to submit a case Auto-routing of cases to support engineers for improved timeliness And the following support options: Core Support Services 24x7x365 Online case management Critical phone support Knowledge base and peer community Premier Support Priority case routing Designated technical account manager Quarterly knowledge sessions customized to your solution Additional Services Professional Services Education Services Ready to Get Involved? Register to join. Don’t miss your chance to get registered before the community launches. Then, stay tuned for announcements on the new Alvaria Community. Finally, login and get started in the new Alvaria Community on Monday, April 25th. Ways to Participate: On April 25th, login in and say hello, find answers to questions, rate articles, ask questions, answer questions and share tips and tricks. We can’t wait to hear from you in the new Alvaria Community. Author: Guest Author Published On: 23rd Mar 2022 Read more about - Contact Centre News, Alvaria Recommended Articles Why BPOs Are Dying and 3 Ways to Save Them What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid 5 ways to keep customer engagement up to date Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter