Announcing the Sytel AI Dialler

Filed under - Contact Centre News,

Sytel have announced the availability of the Sytel AI Dialler. This product is built around a proprietary dialling engine, the Virtual Event Machine (VEM) that has been optimised for producing best possible predictive dialling results under national compliance regimes globally.

The CEO of Sytel, Michael McKinlay, said: “The brute machine learning required for producing optimum predictive dialling under compliance cannot be handled in any other way except using simulation techniques.”

Michael McKinlay

“The journey to a full AI-based product has been a long one and has had some human help on the way to handle the extraordinarily difficult dialling scenarios that arise under compliance in today’s tough outbound markets.”

This release allows Sytel to launch two major new features, both, like the Sytel AI Dialler itself, world firsts. The first is the Dialling Protector, which allows customers to generate excellent performance at abandoned call rates as low as 1%.”

“The second is Multi-Context Dialling, which allows the Sytel AI Dialler to manage a number of different record types, such as callbacks, by running multiple simulations, without compromising performance,” McKinlay said.

Commenting on the release, Fethi Madani, CEO of Cloud Control in France, said: “We have been using the Sytel dialler for over 15 years. It has been simply the best product out there. And we have seen it gradually develop into this AI product cementing Sytel’s leadership role in the predictive dialler market.”

“We are very excited about this new development and will be rolling it out to some thousands of agents as soon as it is released.”

Neil Perring, CEO of Inter-act, whose experience with the Sytel Dialler goes back to the late 90s, had this to say about it: “The Sytel dialler has given us a strong competitive advantage in the marketplace. Its performance, reliability and adherence to compliance standards are second to none.”

“We look forward very much to implementing the new AI product and continuing our successful relationship with the team at Sytel.

Author: Jo Robinson

Published On: 15th Jun 2018 - Last modified: 4th May 2021
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