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About Us
Archived Content
A selection of stories from the archives of call centre helper
White Paper: Customer Engagement – The Future is Proactive
UK National Contact Centre Conference 2014
Quantity Versus Quality
Skype used for personal use
Movers and Shakers – August 2014
58% of Australians Share Poor Experiences
What Do You Really Know About Churn?
Are You Miscalculating Agents’ Holiday Pay?
Case Study: Miele Achieves PCI DSS Level 1
Software Suite Certified
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The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
