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About Us
Archived Content
A selection of stories from the archives of call centre helper
Does a Second Language Create a Second Emotional Signature in Your Customer Experience?
Nearly Three Quarters of Contact Centres use an Email Survey to Gather Feedback
Overcoming Non-Response Bias
First Students Accredited for Customer Management
Myth-Busting Voice Biometrics
60% Reluctant to Pay Over the Phone
Awards Finalists Announced
What to Expect From Generation M
Get Involved With the P&Q Challenge
Sabio Strengthens Portfolio
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Editor's Pick
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
