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Archived Content

A selection of stories from the archives of call centre helper

South West Awards – Winners Announced

‘Wrong Tools’ Champion Wins iPad

Contact Centres Employ 3.7 Million People in Europe

Claims Management Company Celebrates Dialler Success

Contact Centre Builds Zambian School

Customer Service: Four Ways to Check if Your Business Is Getting It Right

What Getting Closer to Your Customer Really Means

You Can Do Anything – But You Can’t Do Everything!

What Kind of Communicating Generates an Uplifting Customer Experience?

Does a Second Language Create a Second Emotional Signature in Your Customer Experience?