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Archived Content
A selection of stories from the archives of call centre helper
W.A.I.T.
Insider tips for delivering a Personalised Customer Experience
Are You A Cheater?
How to Build and Maintain a Dream Team in your Contact Centre
ROI on Customer Service – New research from the Economist Intelligence Unit
Estimates and Anchors
The Future of Customer Experience in 2014
Do you really need Big Data?
How small changes to a retailer’s customer experience generated big results
6 examples of video in the contact centre
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Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
