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White paper: 10 Strategies for Enhanced Web Self Service

Published On: 26th Apr 2014 14:03 - Modified: 2nd Jan 2020

This White Paper, written by Call Centre Helper, shows organisations how they can solve more customer issues via self-service, improve the accuracy of Question & Answer pages and search facilities – and ultimately please more customers.

White Paper: A Call Centre Helper White Paper, sponsored by Oracle

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White paper: 10 Strategies for Enhanced Web Self Service

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