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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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Consumer Duty: A Guide for Teams in Financial Services

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Retail Customer Service Trends You Need to Know

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The New Paradigms Changing Workforce Management

Person icon in square with cogs - technology understanding people concept

How Does AI Know Our Needs Before We Voice Them?

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How Does the Rising Cost of Living Impact Customer Contact?

A person looking out at Tower Bridge over River Thames

A Round-Up of ‘Disrupt on the River’

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How to Navigate Rising Interest Rates

Aerial view of Glasgow, Scotland, UK.

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Wooden house and five stars. Housing satisfaction rating

Housing Associations Respond to TSMs

Retail concept with small cardboard boxes with trolly icon sat on laptop

6 Retail Customer Experience Trends for 2023

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Consumer Perception and the State of Service Trends

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Crafting the Future of User Experience at Assembled

Wooden blocks with the arrow moving towards the target customer symbol.

8 Things Customer-Obsessed Organizations Do Differently

Problems and contradictions in the team lead to the division and disintegration of group.

6 Signs That Your Employees Are Disengaged

Knowing customer concept with icons on blocks, customer's need and customer insight can make customer good experience

How Tech Companies Can Use Customer Insights

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ChatGPT: What CX Leaders Need to Know

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3 Things to Consider Before Implementing AI

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Can AI Spark Joy for Your Employees?

Target customer concept. With arrow target and people icons

How Customer Obsession Drives Sales

Superhero leader with inspired team

How to Be an Inspiring CX Leader

Lightbulb in speech bubble

The Energy Crisis and Its Impact on the Contact Centre

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Inside the AI Automation Revolution

Five seedlings growing with increasing graph arrow

5 Operational Benefits of the CCaaS Subscription Model

Close up of a person using mobile smart phone outdoors

Predictive Dialing and Cell Phones – A Way Forward