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About Us
Guest Blogs
Highlights of our guest posts from our collection of contact centre industry experts.
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How to GDPR-Proof Your Customer Satisfaction Surveys
Using Speech Analytics to Minimise Dead Air
2 Simple Tactics to Boost Employee Engagement in the Contact Centre
How Teamwork Drives Success
5 Times When Voice Wins Over Customer Self-Service
The Customer Experience in a Data-Driven Era
Mystery Shopping – Keeping Faith in Your Program
Your Call Is Important to Us, Please Hold the Line
What to Look for in a Modern Contact Centre Solution
How to Use Net Promoter Score Surveys to Boost Customer Success
8 Top Tips to Elevate the Role of Self-Service
How to Use WFM to Increase Your Employee Net Promoter Score
Is Customer Service to Blame for the Demise of Industries?
The Danger of Not Having a Comprehensive Customer Survey Programme
How to Drive More Sales by Improving Quality Assurance
The Use and Impact of Social Media in the Contact Centre
Why Do You Even Want to Send a Customer Satisfaction Survey?
Delivering an Exceptional Customer Experience – A Three Point Plan
CRM Integration – Why Should It Be a Key Priority?
3 Important Differences Between Chatbots and Intelligent Virtual Assistants
Staying Human in a Technology-Focused Environment
5 Ways to Stay Ahead of Your Competition With Speech Analytics
7 Ways Spreadsheets Are Hurting Your Quality Assessment
8 Artificial Intelligence Statistics for Customer Service
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Contact Centre Reports, Surveys and White Papers
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Editor's Pick
New Ways to Boost First Contact Resolution (FCR)
Tried and Tested Techniques to Make Customers Feel Special
Are Your KPIs in Desperate Need of a Refresh?
Stop Your Agents Covering Up Their Mistakes
