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About Us
Skills
Here is a selection of articles written about the skills the contact centre need and should have
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What is the Best Way to Handle a Complaint Through Social Media?
6 Ways to Think More Effectively at Work
The Secret to Building Real Rapport
5 Ways to Boost Agent Productivity… Today!
Beating Phone Rage with Care
Developing empathy in the call centre
How to Practice Patience in Customer Service
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Soft Skills in Call Centres
Top Tips for Induction Training Programmes
How to Negotiate Solutions With a Customer
How to Improve Empathy in the Call Centre
How Best to Deal with Angry Customers
How to Give Your Line Manager Positive Feedback
Make your employee probationary periods truly fruitful: we show you how
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Contact Centre Reports, Surveys and White Papers
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Contact Centre Reports, Surveys and White Papers
Invites to Webinars & Events
Weekly Newsletter
Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
