Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

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What is Conversation Analytics?
349
What Is Conversation Analytics?
Why CX Matters Video Cover
487
Why Customer Experience (CX) Matters
Wellbeing get outside video cover
126
Spring Clean Your Wellbeing: Get Outside
How Does Customer Intelligence Improve the Customer Experience? video cover
255
How Does CI Improve CX?
688
Five Steps to Map Customer Journeys
close up of calendar and alarm clock
726
Creating Flexible Schedules
What is WFM cover image
1,814
What Is WFM?
What is the Difference Between a Bot and a Chatbot?
611
What Is the Difference Between a Bot and a ChatBot?
What is a CX Code
476
What Is a Customer Experience Code?
Chatbot Algorithms Featured Image
1,218
What Algorithms Do Chatbots Use?
10 Experts Share Their Favourite Advice on Employee Engagement
2,035
Employee Engagement – 10 Experts Share Their Favourite Advice
beware of Watermelon Metrics
2,206
Beware of Watermelon Metrics
Who Should Record IVR Messages
428
Who Should Record IVR Messages?
At what point should you move from spreadsheets to WFM
734
At What Point Should You Move From Spreadsheets to WFM?
What is Sentiment Analysis
367
What Is Sentiment Analysis?
464
A Simple Motivational Trick
347
What Is Customer Analytics?
Avoiding the Fairness Trap when creating schedules
593
Avoiding the Fairness Trap When Creating Schedules
What is the Difference Between WFM and WFO?
1,385
What Is the Difference Between WFM and WFO?
Metrics displayed on monitor illustration
2,559
How British Gas Are Using Metrics in Their Contact Centre
Robot hand with the question what is the difference between chatgpt, llms and generative ai
The Difference Between ChatGPT, LLMs, and Generative AI
EPIC Customer Service Explained Video Cover
494
EPIC Customer Service Explained
3d Chat bubbles with the words what is chatgpt
434
What Is ChatGPT?
Compass pointing to coaching
270
A Great Way to Do a Coaching Session
 
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