Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

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How Does an IVR Work featured image
738
How Does an IVR Work?
397
A Simple Motivational Trick
Shrinkage Russian dolls decreasing in size
2,362
Workforce Management (WFM) and Shrinkage
What is an IVR featured image with blue phone buttons
536
What Is an IVR?
What is Sentiment Analysis
327
What Is Sentiment Analysis?
Maximum Occupancy the Most Common Resource Planning Mistake
1,094
Maximum Occupancy – The Most Common Resource Planning Mistake
Technology Explained What is a Chatbot
712
What Is a Chatbot?
What is Speech Analytics
611
What Is Speech Analytics?
What is the Difference Between a Bot and a Chatbot?
503
What Is the Difference Between a Bot and a ChatBot?
10 Experts Share Their Favourite Advice on... Call Centre Metrics
2,353
Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
1,825
Employee Engagement – 10 Experts Share Their Favourite Advice
Metrics displayed on monitor illustration
2,513
How British Gas Are Using Metrics in Their Contact Centre
Compass pointing to coaching
250
A Great Way to Do a Coaching Session
At what point should you move from spreadsheets to WFM
719
At What Point Should You Move From Spreadsheets to WFM?
326
What Is Customer Analytics?
How Do Chatbots Work
454
How Do Chatbots Work?
Road sign indicating Hints and Tips
2,441
Call Centre Hints and Tips
Plate with Rewards and recognition words
3,562
Call Centre Reward and Recognition
 
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