Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

What is Conversation Analytics?
What Is Conversation Analytics?
Why CX Matters Video Cover
Why Customer Experience (CX) Matters
Wellbeing get outside video cover
Spring Clean Your Wellbeing: Get Outside
How Does Customer Intelligence Improve the Customer Experience? video cover
How Does CI Improve CX?
Five Steps to Map Customer Journeys
close up of calendar and alarm clock
Creating Flexible Schedules
What is WFM cover image
What Is WFM?
What is the Difference Between a Bot and a Chatbot?
What Is the Difference Between a Bot and a ChatBot?
What is a CX Code
What Is a Customer Experience Code?
Chatbot Algorithms Featured Image
What Algorithms Do Chatbots Use?
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
beware of Watermelon Metrics
Beware of Watermelon Metrics
Who Should Record IVR Messages
Who Should Record IVR Messages?
At what point should you move from spreadsheets to WFM
At What Point Should You Move From Spreadsheets to WFM?
What is Sentiment Analysis
What Is Sentiment Analysis?
A Simple Motivational Trick
What Is Customer Analytics?
Avoiding the Fairness Trap when creating schedules
Avoiding the Fairness Trap When Creating Schedules
What is the Difference Between WFM and WFO?
What Is the Difference Between WFM and WFO?
Metrics displayed on monitor illustration
How British Gas Are Using Metrics in Their Contact Centre
Robot hand with the question what is the difference between chatgpt, llms and generative ai
The Difference Between ChatGPT, LLMs, and Generative AI
EPIC Customer Service Explained Video Cover
EPIC Customer Service Explained
3d Chat bubbles with the words what is chatgpt
What Is ChatGPT?
Compass pointing to coaching
A Great Way to Do a Coaching Session
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