Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

How Does an IVR Work featured image
How Does an IVR Work?
A Simple Motivational Trick
Shrinkage Russian dolls decreasing in size
Workforce Management (WFM) and Shrinkage
What is an IVR featured image with blue phone buttons
What Is an IVR?
What is Sentiment Analysis
What Is Sentiment Analysis?
Maximum Occupancy the Most Common Resource Planning Mistake
Maximum Occupancy – The Most Common Resource Planning Mistake
Technology Explained What is a Chatbot
What Is a Chatbot?
What is Speech Analytics
What Is Speech Analytics?
What is the Difference Between a Bot and a Chatbot?
What Is the Difference Between a Bot and a ChatBot?
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
Metrics displayed on monitor illustration
How British Gas Are Using Metrics in Their Contact Centre
Compass pointing to coaching
A Great Way to Do a Coaching Session
At what point should you move from spreadsheets to WFM
At What Point Should You Move From Spreadsheets to WFM?
What Is Customer Analytics?
How Do Chatbots Work
How Do Chatbots Work?
Road sign indicating Hints and Tips
Call Centre Hints and Tips
Plate with Rewards and recognition words
Call Centre Reward and Recognition
 
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