Video

A wide selection of easy to digest video content from Call Centre Helper.

What are some tips for improving quality assurance (QA)? video cover
How to Improve Your QA
Why FCR Matters Video Cover
Why FCR Matters and How to Measure It
What are some Challenges to QA Video Cover
What Are Some Challenges to QA?
A person raising hand up on sunset sky at beach
Inspire Agents to Improve Their Performance
What is Quality Assurance and Why it Matters video cover
What Is QA and Why Does It Matter?
An analytics dashboard with charts, metrics and KPI to analyze performance
Agent Performance Tracking and the Best Metrics
Flowers coming alive with the words making customer journey mapping come alive
Making Customer Journey Mapping Come Alive
Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers
Using ChatGPT in Customer Service
Getting started with unstructured and structured voc data video cover
Getting Started With Using Unstructured VoC Data
Code illustration with the words how will chatgpt change the agent role and customer experience
How ChatGPT Will Change the Agent Role and CX
Getting EPIC Customer Service Right Video Cover
Getting EPIC Customer Service Right
Robot hand with the question what is the difference between chatgpt, llms and generative ai
The Difference Between ChatGPT, LLMs, and Generative AI
EPIC Customer Service Explained Video Cover
EPIC Customer Service Explained
3d Chat bubbles with the words what is chatgpt
What Is ChatGPT?
How Does Customer Intelligence Improve the Customer Experience? video cover
How Does CI Improve CX?
What are the Differences Between UCaaS and CCaaS video cover
What Are the Differences Between UCaaS and CCaaS?
Darts on target should you remove aht video cover
Should You Remove Average Handling Time (AHT) as an Agent Target?
Wellbeing get outside video cover
Spring Clean Your Wellbeing: Get Outside
What is Customer Intelligence CI cover
What Is Customer Intelligence?
What is CCaaS What are the Benefits Video cover
What Is CCaaS? What Are the Benefits?
Stay Compliant with Outbound Dialling Video Cover
How Can You Stay Compliant With Outbound Dialling?
Creating a Customer Service Mantra Video Cover
Creating a Customer Service Mantra
How Do You keep Staff Engaged
How Do You Keep Staff Engaged?
The Difference Between Interaction Analytics and Conversational Analytics
The Difference Between Interaction Analytics and Conversational Analytics