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A wide selection of easy to digest video content from Call Centre Helper.

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Colin Mann video cover how to reduce queue time
Video: Tips to Reduce Call Queue Time
Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo
Video: Methods to Calculate Forecast Accuracy
What is Self-Service and Why Should Contact Centres Offer It?
Video: Self-Service and Why Contact Centres Should Offer It
Empathy Statements Explained Video Cover
Video: What’s the Difference Between Empathy and Sympathy?
Tips to Reduce Repeat Contacts Video Cover
Video: Tips to Reduce Repeat Contacts
What are some tips for improving quality assurance (QA)? video cover
Video: How to Improve Your QA
Why FCR Matters Video Cover
Video: Why FCR Matters and How to Measure It
What are some Challenges to QA Video Cover
Video: What Are Some Challenges to QA?
A person raising hand up on sunset sky at beach
Video: Inspire Agents to Improve Their Performance
What is Quality Assurance and Why it Matters video cover
Video: What Is QA and Why Does It Matter?
An analytics dashboard with charts, metrics and KPI to analyze performance
Video: Agent Performance Tracking and the Best Metrics
Flowers coming alive with the words making customer journey mapping come alive
Video: Making Customer Journey Mapping Come Alive
Red and green cubes with speech bubbles with ticks and crosses with the words can you trust chatgpt with your customers
Video: Using ChatGPT in Customer Service
Getting started with unstructured and structured voc data video cover
Video: Getting Started With Using Unstructured VoC Data
Code illustration with the words how will chatgpt change the agent role and customer experience
Video: How ChatGPT Will Change the Agent Role and CX
Getting EPIC Customer Service Right Video Cover
Video: Getting EPIC Customer Service Right
Robot hand with the question what is the difference between chatgpt, llms and generative ai
Video: The Difference Between ChatGPT, LLMs, and Generative AI
EPIC Customer Service Explained Video Cover
Video: EPIC Customer Service Explained
3d Chat bubbles with the words what is chatgpt
Video: What Is ChatGPT?
How Does Customer Intelligence Improve the Customer Experience? video cover
Video: How Does CI Improve CX?
What are the Differences Between UCaaS and CCaaS video cover
Video: What Are the Differences Between UCaaS and CCaaS?
Darts on target should you remove aht video cover
Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
Wellbeing get outside video cover
Video: Spring Clean Your Wellbeing and Get Outside
What is Customer Intelligence CI cover
Video: What Is Customer Intelligence?
 
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