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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: 4 Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

Video Image: Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

Video Image: Methods to Calculate Forecast Accuracy

Methods to Calculate Forecast Accuracy

Video Image: Self-Service and Why Contact Centres Should Offer It

Self-Service and Why Contact Centres Should Offer It

Video Image: What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

Video Image: Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Video Image: How to Improve Your QA

How to Improve Your QA

Video Image: Why FCR Matters and How to Measure It

Why FCR Matters and How to Measure It

Video Image: What Are Some Challenges to QA?

3 Common Contact Centre QA Challenges

Video Image: Inspire Agents to Improve Their Performance

How to Inspire Agents for Success

Video Image: What Is QA and Why Does It Matter?

Understanding Quality Assurance and Its Importance

Video Image: Agent Performance Tracking and the Best Metrics

How to Choose the Right Metrics to Track Agent Performance

Video Image: Making Customer Journey Mapping Come Alive

How to Bring Customer Journey Maps to Life

Video Image: Using ChatGPT in Customer Service

Using ChatGPT in Customer Service

Video Image: Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

Video Image: How ChatGPT Will Change the Agent Role and CX

How ChatGPT Will Change the Agent Role and CX

Video Image: Getting EPIC Customer Service Right

How to Get EPIC Customer Service Right

Video Image: The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

Video Image: EPIC Customer Service Explained

EPIC Customer Service Explained

Video Image: What Is ChatGPT?

A Quick Introduction to ChatGPT

Video Image: How Does CI Improve CX?

Video: How Does CI Improve CX?

Video Image: What Are the Differences Between UCaaS and CCaaS?

What Are the Differences Between UCaaS and CCaaS?

Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target

Should You Remove AHT as an Agent Target?

Video Image: Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside