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Video
A wide selection of easy to digest video content from Call Centre Helper.
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Using ChatGPT in Customer Service
Getting Started With Using Unstructured VoC Data
How ChatGPT Will Change the Agent Role and CX
Getting EPIC Customer Service Right
The Difference Between ChatGPT, LLMs, and Generative AI
EPIC Customer Service Explained
What Is ChatGPT?
How Does CI Improve CX?
What Are the Differences Between UCaaS and CCaaS?
Should You Remove Average Handling Time (AHT) as an Agent Target?
Spring Clean Your Wellbeing: Get Outside
What Is Customer Intelligence?
What Is CCaaS? What Are the Benefits?
How Can You Stay Compliant With Outbound Dialling?
Creating a Customer Service Mantra
How Do You Keep Staff Engaged?
The Difference Between Interaction Analytics and Conversational Analytics
How Can You Speed Up Average Handling Time?
Examples of Tone of Voice in Action
What Is Call Centre Agent Burnout and What Are the Signs?
What Is Conversation Analytics?
How You Can Get the Best out of Your Outbound Dialler
Why Customer Experience (CX) Matters
The Difference Between Customer Experience and Customer Service
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How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
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eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
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Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
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Contact Centre Dashboard Excel Template
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