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A wide selection of easy to digest video content from Call Centre Helper.

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What is the difference between CX and customer service
The Difference Between Customer Experience and Customer Service
beware of Watermelon Metrics
Beware of Watermelon Metrics
Code illustration with the words how will chatgpt change the agent role and customer experience
How ChatGPT Will Change the Agent Role and CX
Stay Compliant with Outbound Dialling Video Cover
How Can You Stay Compliant With Outbound Dialling?
close up of calendar and alarm clock
Creating Flexible Schedules
Design for Sentiment
How to Design for Sentiment
What is Quality Assurance and Why it Matters video cover
What Is QA and Why Does It Matter?
Old green vintage telephone and modern mobile phone
The Different Types of Dialler Explained
What is a CX Code
What Is a Customer Experience Code?
Darts on target should you remove aht video cover
Should You Remove Average Handling Time (AHT) as an Agent Target?
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice
What WFM Tools are Available Featured Image
What WFM Tools Are Available?
What is WFM cover image
What Is WFM?
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
Why FCR Matters Video Cover
Why FCR Matters and How to Measure It
Empathy Statements Explained Video Cover
What’s the Difference Between Empathy and Sympathy?
Metrics displayed on monitor illustration
How British Gas Are Using Metrics in Their Contact Centre
Speed Up AHT Cover
How Can You Speed Up Average Handling Time?
Creating a Customer Service Mantra Video Cover
Creating a Customer Service Mantra
5 Tips to Become the Best Call Center Team Leader
5 Tips to Become the Best Call Centre Team Leader
NPS - Net Promoter score written in notepad
Improve Your Net Promoter Score (NPS)
Flowers coming alive with the words making customer journey mapping come alive
Making Customer Journey Mapping Come Alive
What is the Difference Between a Bot and a Chatbot?
What Is the Difference Between a Bot and a ChatBot?
Average Handling Time concept with hands holding clock
What Is Average Handling Time and How Do You Measure It?
 
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