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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: 3 Reasons to Involve Agents in Tech Purchases

3 Reasons to Involve Agents in Tech Purchases

Video Image: The Secret to a Successful CX Tech Upgrade

The Secret to a Successful Tech Upgrade

Video Image: Why Orchestration Should Guide Your Next Tech Investment

Why Orchestration Should Guide Your Next Tech Investment

Video Image: 5 Ways Smart Routing and AI Improve Contact Centre Efficiency

5 Ways Smart Routing and AI Improve Contact Centre Efficiency

Video Image: Using IMPACT to Drive Better Outcomes with CCaaS

Using IMPACT to Drive Better Outcomes With CCaaS

Video Image: How to Improve CSAT with the ACAF Model

How to Improve CSAT With the ACAF Model

Video Image: A Fresh Look at Workforce Management Trends

A Fresh Look at Workforce Management Trends

Video Image: What WFM Tools Are Available?

WFM Tools That Are Available

Video Image: What Are Some Challenges to QA?

3 Common Contact Centre QA Challenges

Video Image: What Is Average Handling Time and How Do You Measure It?

Two Types AHT and How to Measure Them

Video Image: What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

Video Image: The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Expert Tips for Quality Assurance (QA)

Video Image: Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Video Image: Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

Video Image: What Is QA and Why Does It Matter?

Understanding Quality Assurance and Its Importance

Video Image: What’s the Best Sample Size for Quality Scoring?

What’s the Best Sample Size for Quality Scoring?

Video Image: EPIC Customer Service Explained

EPIC Customer Service Explained

Video Image: What Is the Difference Between WFM, WFO and WEM?

The Difference Between WFM, WFO and WEM

Artificial intelligence (AI) being used in customer service chat bot

How Customer Attitudes to AI in Customer Service Are Changing

Video Image: 3 Ways to Measure Customer Emotion in the Contact Centre

Ways to Measure Customer Emotion in the Contact Centre

Video Image: How to Improve Forecast Accuracy

Tips to Improve Forecast Accuracy

Video Image: How to Create ‘Super-Fan’ Customers

Steps to Creating ‘Super-Fan’ Customers

Video Image: How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service