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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: How Does an IVR Work?

Understanding How IVR Works

Video Image: 3 Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

Video Image: How to Choose Which Calls to Evaluate

How to Choose Which Calls to Evaluate

Video Image: Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

Digital learning concept with icons

Digital Literacy: How to Train Agents to Work Alongside AI Tools

Video Image: Ways to Reduce and Improve Call Transfers

Ways to Reduce and Improve Call Transfers

Video Image: 3 Ways to Reduce Burnout and Keep Agents Engaged

3 Ways to Reduce Burnout and Keep Agents Engaged

Video Image: How to Improve Agent Consistency with Analytics

How to Improve Agent Consistency with Analytics

Video Image: Tips to Use QA to Fix Broken Processes

Tips to Use QA to Fix Broken Processes

Video Image: Four Steps to Streamline Scheduling

Four Steps to Streamline Scheduling

Video Image: Why Orchestration Should Guide Your Next Tech Investment

Why Orchestration Should Guide Your Next Tech Investment

Video Image: What WFM Tools Are Available?

WFM Tools That Are Available

Video Image: What Are Some Challenges to QA?

3 Common Contact Centre QA Challenges

Video Image: What Is Average Handling Time and How Do You Measure It?

Two Types AHT and How to Measure Them

Video Image: What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

Video Image: The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Expert Tips for Quality Assurance (QA)

Video Image: Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Video Image: Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

Video Image: What Is QA and Why Does It Matter?

Understanding Quality Assurance and Its Importance

Video Image: What’s the Best Sample Size for Quality Scoring?

What’s the Best Sample Size for Quality Scoring?

Video Image: EPIC Customer Service Explained

EPIC Customer Service Explained

Video Image: What Is the Difference Between WFM, WFO and WEM?

The Difference Between WFM, WFO and WEM

Artificial intelligence (AI) being used in customer service chat bot

How Customer Attitudes to AI in Customer Service Are Changing