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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: How Does an IVR Work?

Understanding How IVR Works

Video Image: 3 Simple Ways to Speed Up After-Call Work

Simple Ways to Speed Up After-Call Work

Video Image: How to Choose Which Calls to Evaluate

How to Choose Which Calls to Evaluate

Video Image: Agent Statements for Supporting Bereaved Customers

Agent Statements for Supporting Bereaved Customers

Digital learning concept with icons

Digital Literacy: How to Train Agents to Work Alongside AI Tools

Video Image: How to Get Calls to the Right Agent, First Time

How to Get Calls to the Right Agent, First Time

Video Image: Ways to Reduce and Improve Call Transfers

Ways to Reduce and Improve Call Transfers

Video Image: A Sign You Need Speech Analytics

A Sign You Need Speech Analytics

Video Image: Why You Shouldn’t Make Assumptions About Unsociable Hours

Why You Shouldn’t Make Assumptions About Unsociable Hours

Video Image: 3 Ways to Reduce Burnout and Keep Agents Engaged

3 Ways to Reduce Burnout and Keep Agents Engaged

Video Image: The Benefits of Switching Up Your Agents’ Day

The Benefits of Switching Up Your Agents’ Day

Video Image: 3 Broken CX Processes and How to Fix Them

3 Broken CX Processes and How to Fix Them

Video Image: How to Improve Agent Consistency with Analytics

How to Improve Agent Consistency with Analytics

Video Image: Tips to Use QA to Fix Broken Processes

Tips to Use QA to Fix Broken Processes

Video Image: 3 Common Problems with Data Handling

3 Common Problems With Data Handling

Video Image: How to Spot and Solve Common Customer Issues

How to Spot and Solve Common Customer Issues

Video Image: How to Improve Adherence Without Adding Pressure

How to Improve Adherence Without Adding Pressure

Video Image: Four Steps to Streamline Scheduling

Four Steps to Streamline Scheduling

Video Image: Why You Need to Constantly Monitor and Improve Schedule Efficiency

Why You Need to Constantly Monitor and Improve Schedule Efficiency

Video Image: How Gamification Can Improve Scheduling

How Gamification Can Improve Scheduling

Video Image: How to Bring Scheduling into the Digital Age

How to Bring Scheduling Into the Digital Age

Video Image: How Flexible Scheduling Can Help Reduce Agent Stress

How Flexible Scheduling Can Help Reduce Agent Stress

Video Image: 3 Ways AI Can Empower Agents and Reduce Stress

3 Ways AI Can Empower Agents and Reduce Stress

Video Image: 3 Ways to Reduce Agent Stress Through Training and Culture

3 Ways to Reduce Agent Stress Through Training and Culture