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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: What Are Some Challenges to QA?

3 Common Contact Centre QA Challenges

Video Image: What Is Average Handling Time and How Do You Measure It?

Video: What Is Average Handling Time and How Do You Measure It?

Video Image: What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

Video Image: The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

Video: Quality Assurance – 10 Experts Share Their Favourite Advice

Video Image: Tips to Reduce Repeat Contacts

Tips to Reduce Repeat Contacts

Video Image: Examples of Tone of Voice in Action

Video: Examples of Tone of Voice in Action

Video Image: What Is QA and Why Does It Matter?

Understanding Quality Assurance and Its Importance

Video Image: What’s the Best Sample Size for Quality Scoring?

What’s the Best Sample Size for Quality Scoring?

Video Image: EPIC Customer Service Explained

EPIC Customer Service Explained

Video Image: What Is the Difference Between WFM, WFO and WEM?

Video: What Is the Difference Between WFM, WFO and WEM?

Video Image: 3 Ways to Measure Customer Emotion in the Contact Centre

Ways to Measure Customer Emotion in the Contact Centre

Video Image: How to Improve Forecast Accuracy

Tips to Improve Forecast Accuracy

Video Image: How to Create ‘Super-Fan’ Customers

Steps to Creating ‘Super-Fan’ Customers

Video Image: How to Use the Sandwich Technique for Customer Service

How to Use the Sandwich Technique for Customer Service

Video Image: What Is Conversation Analytics?

Video: What Is Conversation Analytics?

Video Image: Beware of Watermelon Metrics

Video: Beware of Watermelon Metrics

Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice

Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice

Video Image: At What Point Should You Move From Spreadsheets to WFM?

Video: At What Point Should You Move From Spreadsheets to WFM?

Video Image: How to Improve Your QA

How to Improve Your QA

Video: The AHT Glidepath – Track Agent Onboarding

The AHT Glidepath – Track Agent Onboarding

Video Image: Why FCR Matters and How to Measure It

Why FCR Matters and How to Measure It

Video Image: What Are the Differences Between UCaaS and CCaaS?

What Are the Differences Between UCaaS and CCaaS?

Video Image: If It’s a Forecast – It’s Wrong

Video: If It’s a Forecast – It’s Wrong