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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: How British Gas Are Using Metrics in Their Contact Centre

Video: How British Gas Are Using Metrics in Their Contact Centre

Video Image: Call Centre Reward and Recognition

Video: Call Centre Reward and Recognition

Video Image: What Is a Chatbot?

Video: What Is a Chatbot?

Video Image: A Great Way to Do a Coaching Session

Video: A Great Way to Do a Coaching Session

Video Image: What Is the Difference Between a Bot and a ChatBot?

Video: What Is the Difference Between a Bot and a ChatBot?

Video Image: What Is Customer Analytics?

Video: What Is Customer Analytics?

Video Image: What Is an IVR?

Video: What Is an IVR?

Video Image: What Algorithms Do Chatbots Use?

Video: What Algorithms Do Chatbots Use?

Video Image: What Are the Top Uses of Speech Analytics?

Video: What Are the Top Uses of Speech Analytics?

Video Image: What Is Sentiment Analysis?

Video: What Is Sentiment Analysis?

Video Image: Typical IVR Solutions

Video: Typical IVR Solutions

Video Image: How to Design for Sentiment

Key Steps to Design for Sentiment

Video Image: What Is a Customer Experience Chain?

An Introduction to The CX Chain

Video Image: Creating Flexible Schedules

Finding the Right Balance in Workforce Flexibility

Video Image: The Different Types of Dialler Explained

The Different Types of Dialler Explained

Video Image: How You Can Get the Best out of Your Outbound Dialler

Tips To Get the Best Out of Your Outbound Dialler

Video Image: How Can You Speed Up Average Handling Time?

Two Tips to Speed Up Average Handling Time

Video Image: The Difference Between Interaction Analytics and Conversational Analytics

Interaction Analytics vs Conversational Analytics

Video Image: How Do You Keep Staff Engaged?

How to Keep Staff Engaged

Video Image: How Can You Stay Compliant With Outbound Dialling?

Two Ways to Stay Compliant with Outbound Dialling

Video Image: What Is Customer Intelligence?

Understanding Customer Intelligence (CI) and Its Importance

Video Image: Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target

Should You Remove AHT as an Agent Target?

Video Image: How Does CI Improve CX?

Video: How Does CI Improve CX?