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A wide selection of easy to digest video content from Call Centre Helper.

Video Image: What Is QA and Why Does It Matter?

Understanding Quality Assurance and Its Importance

Video Image: Agent Performance Tracking and the Best Metrics

How to Choose the Right Metrics to Track Agent Performance

Video Image: Making Customer Journey Mapping Come Alive

How to Bring Customer Journey Maps to Life

Video Image: Using ChatGPT in Customer Service

Using ChatGPT in Customer Service

Video Image: Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

Video Image: How ChatGPT Will Change the Agent Role and CX

How ChatGPT Will Change the Agent Role and CX

Video Image: Getting EPIC Customer Service Right

How to Get EPIC Customer Service Right

Video Image: The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

Video Image: EPIC Customer Service Explained

EPIC Customer Service Explained

Video Image: What Is ChatGPT?

A Quick Introduction to ChatGPT

Video Image: How Does CI Improve CX?

How Does CI Improve CX?

Video Image: What Are the Differences Between UCaaS and CCaaS?

What Are the Differences Between UCaaS and CCaaS?

Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target

Should You Remove AHT as an Agent Target?

Video Image: Spring Clean Your Wellbeing and Get Outside

Spring Clean Your Wellbeing and Get Outside

Video Image: What Is Customer Intelligence?

Understanding Customer Intelligence (CI) and Its Importance

Video Image: What Is CCaaS? What Are the Benefits?

What it CCaaS and How It Benefits Contact Centres

Video Image: How Can You Stay Compliant With Outbound Dialling?

Two Ways to Stay Compliant with Outbound Dialling

Video Image: Creating a Customer Service Mantra

How to Create a Customer Service Mantra

Video Image: How Do You Keep Staff Engaged?

How to Keep Staff Engaged

Video Image: The Difference Between Interaction Analytics and Conversational Analytics

Interaction Analytics vs Conversational Analytics

Video Image: How Can You Speed Up Average Handling Time?

Two Tips to Speed Up Average Handling Time

Video Image: Examples of Tone of Voice in Action

Examples of Tone of Voice in Action

Video Image: What Is Call Centre Agent Burnout and What Are the Signs?

The Signs of Call Centre Agent Burnout

Video Image: What Is Conversation Analytics?

Understanding Conversation Analytics