Benchmark Study: Two Sides to the Customer Experience Story


Contact centres support many channels, and consumers have come to expect to be able to communicate with companies any time, anywhere and with any device.

This research study compares how businesses say they are doing versus how consumers rate their actual experiences.

NICE inContact research, in conjunction with MaritzCX

Click here to download your copy of the white paper.

Published On: 9th Jul 2018 - Last modified: 10th Jul 2018
Read more about - Archived Content,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.