Benchmark Study: Two Sides to the Customer Experience Story 143 Filed under - Archived Content, NICE CXone Contact centres support many channels, and consumers have come to expect to be able to communicate with companies any time, anywhere and with any device. This research study compares how businesses say they are doing versus how consumers rate their actual experiences. NICE inContact research, in conjunction with MaritzCX Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 9th Jul 2018 - Last modified: 10th Jul 2018 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter