Breakfast Briefing: What Does AI Mean for Irish Contact Centres?

AI is here to stay, bringing changes and challenges—along with huge opportunities. Join us at the Fitzwilliam Hotel in the heart of Dublin for a live panel discussion on the impact of AI in Irish contact centres.

Our panel of experts will explore what AI means for advisors, customers, and the overall QA process.

Will we see advisors being phased out for AI bots? Or is AI just another tool to support contact centre reps?

Plus, we’ll discuss how you can leverage existing AI solutions to:

• Automate manual tasks and expand your QA coverage
• Support evaluators with AI-powered insights
• Personalise coaching sessions for better agent engagement

Our Panel

• Ruth O’Brien (Director of Automated & Proactive Support, Intercom)
• Brian Barter (Managing Director, BoatyardX)
• Derek Corcoran (Founder & CEO, Scorebuddy)

Our Agenda

• 9:30 a.m. to 10.00 a.m. – Meet & Greet (with coffee and pastries!)
• 10.00 a.m. to 11.00 a.m. – Expert Panel Discussion
• 11.00 a.m. to 11:30 a.m. – Networking

Author: Robyn Coppell