Breakfast Briefing: What Does AI Mean for Irish Contact Centres? Related Articles What Does Employee Empowerment REALLY Mean? What to Include in Your Daily Briefing Sessions or Virtual Huddles Definition: Contact Centre Jargon and Terminologies 100 Great Staff Incentives to Motivate Your Team Filed under - Archived Content, Scorebuddy AI is here to stay, bringing changes and challenges—along with huge opportunities. Join us at the Fitzwilliam Hotel in the heart of Dublin for a live panel discussion on the impact of AI in Irish contact centres. Our panel of experts will explore what AI means for advisors, customers, and the overall QA process. Will we see advisors being phased out for AI bots? Or is AI just another tool to support contact centre reps? Plus, we’ll discuss how you can leverage existing AI solutions to: Automate manual tasks and expand your QA coverage Support evaluators with AI-powered insights Personalise coaching sessions for better agent engagement Our Panel Ruth O’Brien (Director of Automated & Proactive Support, Intercom) Brian Barter (Managing Director, BoatyardX) Derek Corcoran (Founder & CEO, Scorebuddy) Our Agenda 9:30 a.m. to 10.00 a.m. – Meet & Greet (with coffee and pastries!) 10.00 a.m. to 11.00 a.m. – Expert Panel Discussion 11.00 a.m. to 11:30 a.m. – Networking Author: Robyn Coppell Published On: 29th Jan 2024 - Last modified: 1st Mar 2024 Read more about - Archived Content, Scorebuddy Recommended Articles What Does Employee Empowerment REALLY Mean? What to Include in Your Daily Briefing Sessions or Virtual Huddles Contact Centre Jargon and Terminologies 100 Great Staff Incentives to Motivate Your Team Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: The Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter