Business Systems Partners with Cloud9

A photo of two connecting puzzel pieces

Business Systems partners with Cloud9 Technologies to provide more robust and legally-compliant cloud-based recording solutions for institutional traders.

Through the collaboration, Business Systems and Cloud9 can provide customers with a more comprehensive recording management system that features a sleek, easy-to-use dashboard for viewing data.

Cloud9’s purpose-built communication and data digitization platform captures voice conversations of institutional traders that can be repurposed for regulatory reporting, monitoring and trade reconstruction via Business Systems’s optimization platform.

A thumbnail photo of Richard Mill

Richard Mill

“Firms in today’s financial sector need to be able to repurpose their data in numerous ways,” said Richard Mill, Managing Director at Business Systems.

“As the industry evolves, as do the needs and demands of our customers. The marriage of Business Systems and Cloud9 allows us to provide the technical capabilities necessary to stay ahead of these changes as they unfold.”

“Institutional voice recordings have historically been one of the most unstructured forms of data in capital markets,” said Jerry Starr, CEO of Cloud9 Technologies.

“By partnering with innovative and well-established firms like Business Systems, we’re unlocking new avenues for voice data so that financial institutions can remain compliant while making more informed, strategic decisions.”

The core module provides reporting and portal view into one or more recording systems and can be seamlessly integrated into existing workflows, addressing rising infrastructure costs faced by financial institutions and incentivizing them to leverage voice data more effectively. It has the ability to ingest voice, SMS, and IM chat data.

This news story has been re-published by kind permission of Business Systems.

Author: Robyn Coppell

Published On: 13th Mar 2020 - Last modified: 4th Jan 2023
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

A picture of data, graphs and information
What Is Business Intelligence and Why Does It Matter?
cloud on city skyline
Cloud Communications: Public, Private, and Hybrid - What's the difference?
jargon definition
Contact Centre Jargon and Terminologies
On-premise vs cloud comparison
On-Premise vs. Cloud Computing: Which Is Best?