Business Systems Partners with Cloud9 Related Articles On-Premise vs. Cloud Computing: Which Is Best? What Is Business Intelligence and Why Does It Matter? Cloud Communications: Public, Private, and Hybrid - What's the difference? Definition: Contact Centre Jargon and Terminologies © REDPIXEL - Adobe Stock - 325801102 197 Filed under - Contact Centre News, Business Systems Business Systems partners with Cloud9 Technologies to provide more robust and legally-compliant cloud-based recording solutions for institutional traders. Through the collaboration, Business Systems and Cloud9 can provide customers with a more comprehensive recording management system that features a sleek, easy-to-use dashboard for viewing data. Cloud9’s purpose-built communication and data digitization platform captures voice conversations of institutional traders that can be repurposed for regulatory reporting, monitoring and trade reconstruction via Business Systems’s optimization platform. Richard Mill “Firms in today’s financial sector need to be able to repurpose their data in numerous ways,” said Richard Mill, Managing Director at Business Systems. “As the industry evolves, as do the needs and demands of our customers. The marriage of Business Systems and Cloud9 allows us to provide the technical capabilities necessary to stay ahead of these changes as they unfold.” “Institutional voice recordings have historically been one of the most unstructured forms of data in capital markets,” said Jerry Starr, CEO of Cloud9 Technologies. “By partnering with innovative and well-established firms like Business Systems, we’re unlocking new avenues for voice data so that financial institutions can remain compliant while making more informed, strategic decisions.” The core module provides reporting and portal view into one or more recording systems and can be seamlessly integrated into existing workflows, addressing rising infrastructure costs faced by financial institutions and incentivizing them to leverage voice data more effectively. It has the ability to ingest voice, SMS, and IM chat data. This news story has been re-published by kind permission of Business Systems. Author: Robyn Coppell Published On: 13th Mar 2020 - Last modified: 4th Jan 2023 Read more about - Contact Centre News, Business Systems Recommended Articles On-Premise vs. Cloud Computing: Which Is Best? What Is Business Intelligence and Why Does It Matter? Cloud Communications: Public, Private, and Hybrid - What's the difference? Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter