Calabrio Named a Top Workplace Seven Times Running

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Filed under - Contact Centre News,

Calabrio has announced that it has been acknowledged as a top workplace.

When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipated the changes that would impact Calabrio come March. In just two months, their focus on nurturing a human-centric workplace faced an entirely new challenge when they pivoted to a 100 percent work-from-home model due to COVID-19.

Calabrio believes the work they have done as a collective team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of their Top Workplace ranking.

Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list. This is such an honour because the rankings are not based on a panel of outside judges, but the ratings of each company’s own employees for employee engagement, organizational health and job satisfaction.

Calabrio are thrilled with this recognition because it shows that their employees believe in Calabrio and feel valued, heard and know that they are their top priority—even when they are working at a distance from one another.

Calabrio explains that as we navigate the evolving world of work throughout 2020 and beyond, the time and effort they have put into building their culture will also carry them forward. It looks different today, but is just as strong as ever.

At the onset of the pandemic, Calabrio immediately looked for ways to use technology to empower their global employees. It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings.

They evaluated their existing technology stack to see how they could use it even more effectively, turned on-site traditions into virtual events for the whole team, promoted the exchange of remote-working best practices and stories, and created a diverse range of communication channels, to name a few initiatives.

In addition, a testament to the workplace they have built is the fast reactions and dedication of the team as they thought of new ways to support Calabrio customers through the pandemic. In a matter of days, they set up webinars on work-from-home best practices, remote training and implementation workshops, dedicated forums in their Success Center for customers to discuss shared experiences and tips, and created a product hotline and free consultations for customers wishing to stretch their product usage to match the COVID-19 climate.

They also did not forget to have a little fun to combat cabin fever. Whether it was cross-company happy hours to celebrate team accomplishments or video yoga sessions to relieve stress, COVID-19 pushed them out of their comfort zone and challenged them to fundamentally evolve the way we connect as a global company.

A thumbnail picture of Thomas Goodmanson

Thomas Goodmanson

Calabrio’s diversity is part of what makes it an inspiring team to lead and be a part of—the combination of ideas and approaches from different cultures helps build a creative, open vision for the business and product. More than ever, Calabrio needs to operate as a truly connected, global company. Calabrio is excited to see where their collective innovation takes them as they continue to embrace the collaborative potential of technology that the pandemic amplified.

At Calabrio, people-first is a priority, so whether they are working within one of their seven global offices or all working from their home base, Calabrio are working as one team.

Author: Robyn Coppell

Published On: 30th Jun 2020 - Last modified: 1st Jul 2020
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