Calabrio WEM for Genesys Cloud – Webinar


Title: Delivering Amazing Customer Experiences is Easier with Calabrio WEM for Genesys Cloud

Wednesday 24 May | 10am BST | 11am CEST

Discover the key benefits as the best Cloud Contact Centre meets the best Cloud Workforce Engagement Management solution.

Calabrio’s Workforce Engagement suite is now available through the Genesys Appfoundry. With both Genesys Cloud and Calabrio being true-cloud solutions hosted on Amazon Web Services, you benefit from a native cloud-to-cloud integration for greater security, reliability and scalability.

Whatever the size or complexity of your Contact Centre, Calabrio WEM provides unparalleled functionality. Our solutions integrate seamlessly with Genesys Cloud to deliver exceptional performance, efficiency and experiences.

In this live webinar, Calabrio’s consultants will give a live demonstration of Calabrio for Genesys Cloud and explain:

  • Why Calabrio on the AppFoundry gives you greater flexibility in meeting more mature and complex Workforce Optimisation challenges
  • How our solutions manage complex forecasting, scheduling and reporting requirements across disparate sites, technologies and work environments
  • Examples of how organisations with Genesys Cloud benefit from Calabrio’s Workforce Management, Quality Management and omnichannel Analytics capabilities

We look forward to seeing you on the webinar and answering any questions you may have.

Author: Rachael Trickey

Published On: 12th May 2023 - Last modified: 26th May 2023
Read more about - Archived Content, ,

Follow Us on LinkedIn

Recommended Articles

Workforce engagement concept
High-Performance Contact Centres Begin With the Right WEM Suite
cloud on city skyline
Cloud Communications: Public, Private, and Hybrid - What's the difference?
person guiding their way around a customer journey concept
Genesys Launches Native Journey Management for Genesys Cloud
human and robot shaking hands
Genesys Introduces AI Across the Genesys Cloud Platform