Call Centre Lighting Related Articles How to Manage Call Peaks in Customer Service Complete Guide on Call Avoidance in Call Centres 10 Top Tips to Reduce Call Centre After Call Work (ACW) Time Definition: Contact Centre Jargon and Terminologies © 06photo - Adobe Stock -48949475 598 Filed under - Forum Call Centre Lighting My 200 seat Call Centre has adjustable lighting, and due to continual alteration of Brightness of individual lights – we have decided to set the Office at a standard 200 – 300 Lux. The Office has Windows along 2 of 4 sides, and the lighting adjusts accordingly with it’s environment. Can anyone advise if the 200 – 300 Lux is ok, plus we’ve recently upgraded our PC’s and some Agents are indicating the new level of lighting reflects off their new black keyboards. Could Black Keyboards present a problem for reflection – all workstations and individuals are DSE’s annually Thanks Question asked by Lee Call Center Lighting Hi Lee The environment described sound very similar to the one im currently working in , we also have upgraded some of our computers mainly dell optiplex gx520 the black key boards give no reflection or irritate you from the light and also they give the feel of a better and more professesional working athmosphere. With thanks to Wayne Call Center Lighting I would say that 200-300 lux is good. Lots of it depends on the type of light bulbs you use. We use LED lights that we got from http://luminosityled.com and they see to be perfect…pretty much no reflection at all. With thanks to Chris Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 3rd May 2022 Read more about - Forum Recommended Articles How to Manage Call Peaks in Customer Service Complete Guide on Call Avoidance in Call Centres 10 Top Tips to Reduce Call Centre After Call Work (ACW) Time Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter