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Articles about Design

Self-Service Design – How to Create the Best Possible Experience

2,433

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Give Agents the Right Tools to Do Their Job

4,398

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Seven Top Tips for Service Design

2,515

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5 Steps to Creating a Customer Journey Map

8,733

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How Leaders Can Harness Tacit Knowledge to Maximum Effect

6,728

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11 Creative Tips to Boost Morale in the Contact Centre

15,156

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Creative Ideas for Call Centre Office Design

7,636

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Recorded Webinar: 5 Key Features of Call Centre Design

1,097

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Is Your Contact Centre in Need of a Re-Design?

4,342

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The Best Desk Layouts for the Contact Centre

29,491

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How to Design a Stress-Free Contact Centre

4,912

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Six Clever Ways to Design your Call Centre

47,509

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How to create a quiet room in your call centre

12,531

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How to Design a Call Centre Training Programme

57,036

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Creative ideas to improve the call centre

33,003

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Answers: How can I design a flexible rota for agents?

3,491

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Call Centre Furniture

4,848

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