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Articles about Design

Self-Service Design – How to Create the Best Possible Experience

1,489

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Give Agents the Right Tools to Do Their Job

2,912

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Seven Top Tips for Service Design

1,632

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5 Steps to Creating a Customer Journey Map

5,210

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How Leaders Can Harness Tacit Knowledge to Maximum Effect

4,649

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11 Creative Tips to Boost Morale in the Contact Centre

9,773

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Creative Ideas for Call Centre Office Design

5,565

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Recorded Webinar: 5 Key Features of Call Centre Design

940

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Is Your Contact Centre in Need of a Re-Design?

3,819

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The Best Desk Layouts for the Contact Centre

24,242

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How to Design a Stress-Free Contact Centre

4,423

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Six Clever Ways to Design your Call Centre

45,667

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How to create a quiet room in your call centre

11,763

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How to Design a Call Centre Training Programme

54,144

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Creative ideas to improve the call centre

32,182

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Answers: How can I design a flexible rota for agents?

3,198

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Call Centre Furniture

4,317

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