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Articles - Design

Browse our range of content on design principles for contact centre layouts, workflows, and interfaces.

Modern office layout

The Best Desk Layouts for the Contact Centre

Video Image: How to Design for Sentiment

Key Steps to Design for Sentiment

Self-Service Design – How to Create the Best Possible Experience

Give Agents the Right Tools to Do Their Job

Seven Top Tips for Service Design

blank notebook

5 Steps to Creating a Customer Journey Map

books in head

How Leaders Can Harness Tacit Knowledge to Maximum Effect

creative ideas

11 Creative Tips to Boost Morale in the Contact Centre

coloured roller

Creative Ideas for Call Centre Office Design

Recorded Webinar: 5 Key Features of Call Centre Design

Is Your Contact Centre in Need of a Re-Design?

How to Design a Stress-Free Contact Centre

floor plan design

Six Clever Ways to Design your Call Centre

How to create a quiet room in your call centre

How to Design a Call Centre Training Programme

Creative ideas to improve the call centre

Call Centre Furniture