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Articles about Design

Self-Service Design – How to Create the Best Possible Experience

1,618

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Give Agents the Right Tools to Do Their Job

3,187

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Seven Top Tips for Service Design

1,811

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5 Steps to Creating a Customer Journey Map

5,837

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How Leaders Can Harness Tacit Knowledge to Maximum Effect

4,899

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11 Creative Tips to Boost Morale in the Contact Centre

10,642

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Creative Ideas for Call Centre Office Design

6,014

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Recorded Webinar: 5 Key Features of Call Centre Design

984

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Is Your Contact Centre in Need of a Re-Design?

3,956

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The Best Desk Layouts for the Contact Centre

25,498

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How to Design a Stress-Free Contact Centre

4,482

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Six Clever Ways to Design your Call Centre

46,177

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How to create a quiet room in your call centre

12,026

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How to Design a Call Centre Training Programme

55,001

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Creative ideas to improve the call centre

32,320

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Answers: How can I design a flexible rota for agents?

3,288

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Call Centre Furniture

4,475

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