Concurrent AHT

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Concurrent AHT

I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview.

Question asked by Rahul

Concurrency In Chat

You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process.

I think that this article should give you the answer

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 21st Sep 2022
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