Concurrent AHT
I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview.
Question asked by Rahul
Concurrency In Chat
You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process.
I think that this article should give you the answer
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 24th Feb 2025
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