Concurrent AHT

Industrial and steampunk style clocks and wheels

402
Filed under - Forum

Concurrent AHT

I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview.

Question asked by Rahul

Concurrency In Chat

You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process.

I think that this article should give you the answer

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 21st Sep 2022
Read more about - Forum


Recommended Articles

A picture of reducing average handling time (AHT)
49 Tips for Reducing Average Handling Time (AHT)
Manual AHT Calculation
How to Calculate AHT Manually
Call Centre Reporting Metrics Such As AHT