Concurrent AHT

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Concurrent AHT

I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview.

Question asked by Rahul

Concurrency In Chat

You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process.

I think that this article should give you the answer

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 2nd Oct 2025
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Recommended Articles

Multiple applications at once concept
How to Calculate Concurrency AHT
A picture of reducing average handling time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
A picture of a stopwatch marked at 20 seconds
How to Safely Knock 20 Seconds Off Your Average Handling Time (AHT)
Why Do Different Agents Have Different Average Handle Times (AHT)?