Concurrent AHT Related Articles 32 Tips for Reducing Average Handling Time (AHT) How is Average Handling Time (AHT) Distributed? It is Not How you Think! How to Calculate AHT Manually AHT Glide Path © EllerslieArt - Adobe Stock - 298526570 420 Filed under - Forum Concurrent AHT I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview. Question asked by Rahul Concurrency In Chat You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process. I think that this article should give you the answer With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 21st Sep 2022 Read more about - Forum Recommended Articles 32 Tips for Reducing Average Handling Time (AHT) How is Average Handling Time (AHT) Distributed? It is Not How you Think! How to Calculate AHT Manually AHT Glide Path Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter