Concurrent AHT

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Concurrent AHT

I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview.

Question asked by Rahul

Concurrency In Chat

You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process.

I think that this article should give you the answer

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 2nd Oct 2025
Read more about - Call Centre Questions,

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Recommended Articles

Multiple applications at once concept
How to Calculate Concurrency AHT
A man holds a red cross on top of an hourglass.
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AHT Glidepath Concept with clock and calculator
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Video Image: 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
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