Building A Culture Of Communication That Facilitates Better WFH


Communication between people. Silhouette profiles. Rainbow colours

47
Filed under - Industry Insights,

Michael Gray at Sensee explores building a culture of communication that facilitates better work from home.

Sensee’s platform, called LiveDesk, delivers an always-on digital workplace for homeworkers as well as office-based workers that are ‘on the same work mission’.

If you think about twelve people working on a team in the office then they are probably all seated close together – perhaps on a long table or pods that are next to each other and clustered in one physical space.

Twelve people working remotely is slightly different – it’s harder to think of them as a team. It feels more like twelve people working alone in their own little silo.

This is where LiveDesk helps. It’s always on and creates a virtual workplace where everyone within the distributed team can work together in a single place.

Your managers are there, all the subject matter experts are there, you can access the IT and HR teams there, and you can also use the same tool to chat socially with colleagues. It truly is a virtual representation of the office. It brings the entire team together.

Sensee team members use (at least) two screens. One is for their main work tasks, such as the CRM or contact handling system. Another is for LiveDesk. This means that their communication platform is always running and always visible.

When the Covid lockdowns started in March 2020, many companies sent their employees home and asked them to continue working remotely but without this kind of communication infrastructure.

Calls on Teams or Zoom are usually pre-arranged meetings, not like calling across to a team member and asking if they can help you with a customer question – right now!

LiveDesk allows team members to work remotely without many of the problems experienced by companies forced into homeworking during lockdown. Such as the sense of isolation and inability to have more casual meetings and social interactions without first needing to book calls.

Add in the Sensee TeamTonic solution, which enables flexible working by allowing people to self-select the shifts they work, and one is looking at a comprehensive environment that supports an improved better work-life balance as well as supporting a work environment that is as close to the office as possible when working remotely.

In many respects, it’s easy to make a case for saying that work from home using LiveDesk and TeamTonic is preferable to working in the office. You don’t need to commute or handle the distractions that are normal in an office, and you may create a better work-life balance.

In addition, and what’s often overlooked, is that you can also establish a really strong sense of teamwork and an ability to talk to anyone whenever needed. Remote teams can be every bit as tight as office-based teams – you just need the right communications and scheduling platforms to make it happen.

This blog post has been re-published by kind permission of Sensee – View the original post

To find out more about Sensee, visit their website.

About Sensee

Sensee Sensee is the UKs only specialist provider of flexible homeworking services using fully employed advisors and managers.

Read other posts by Sensee

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 3rd Aug 2021
Read more about - Industry Insights,


Recommended Articles

A person wearing headphones on a laptop
Building a Contact Centre Culture for Hybrid Success
Answers: Poor Communication and a Culture of Fear
A photo of a motivated child
Building Better Performance Through Intrinsic Motivation
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.