Date: 04 June 2026, 10 AM GMT+1
Location: Virtual
Join CX expert Adrian Swinscoe for a practical session on how to turn human‑AI collaboration into measurable business impact.
CX leaders today face a new challenge: not just doing more with less, but doing better with balance. That means combining human empathy with AI‑driven intelligence.
In this live session, you’ll learn how to:
- Get your CX strategy ready for the era of human‑AI collaboration
- Help agents deliver the best service with real‑time insights and intelligent guidance
- Connect data and teams to optimize service with shared intelligence
- Design self‑service that learns and improves with every interaction
Walk away with a leadership action plan to build a connected workforce and deliver effortless experiences that scale.
Author: Zoom
Reviewed by: Robyn Coppell
Published On: 7th May 2026
Read more about - Call and Contact Centre Events, Zoom
