Customer Contact Week Asia 2020

Revolutionising Customer Interactions & Performance Profitability in the Digital Age
Contact centres in Asia are evolving with the rise of CX, digital transformation and high competition in the market. Contact centres are shifting to perfect digital-driven customer interactions from predominantly voice-based operations.

In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value to step further as a customer engagement hub.

Featuring strategic case studies and best practices, the Customer Contact Week Asia 2019 is the one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.