Podcast – Customer Experience: The New Thinking for Delighting Your Customers


The contact centre podcast cover art for Sandra Thompson, on 'customer experience, the new thinking for delighting your customers'

The Contact Centre Podcast: Episode 12

In this episode, Sandra Thompson, the founder of the management consultancy Exceed All Expectations, shares her top tips for using emotional intelligence to create memorable customer experiences.

A thumbnail photo of Sandra Thompson

Sandra Thompson

As part of our discussion, we also talk about mapping the customer journey, optimising your Voice of the Customer (VoC) programme and the link between the customer and advisor experience.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

Published On: 18th Nov 2019 - Last modified: 20th Nov 2019
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