Building Customer Trust While Scaling AI-Driven CX – Webinar

Date: 26th February 2026 | 14:00 GMT

Location: Virtual

As AI rapidly reshapes customer experience, trust has emerged as the defining competitive advantage. Customers expect smarter, faster interactions – but only when transparency, governance, and accountability are built in from the start.  

Join Five9 CTO and Head of AI Jonathan Rosenberg and Anglian Home Improvements CMO Rachael Munby for an executive-level conversation on how leadership teams scale AI-driven CX while maintaining trust with their customers.

This session explores how executives align on responsible AI strategy, establish guardrails that protect customers data and their brand, while ensuring innovation strengthens, rather than eroding confidence.

In this 45-minute webinar, you’ll gain a leadership perspective on why trust is now the most valuable currency in CX and how to operationalise it across people, processes, and technology.

In this session, you will learn: 

• Why trust is the competitive advantage in AI-driven CX
• How leaders scale AI-driven CX without losing customer trust 
• Real AI use cases uncovered – revealing measurable CX impact 
• How to set responsible AI guardrails to protect customer data and brand confidence

Author: Jo Robinson

Reviewed by: Jo Robinson